Customer Success Manager

Full Time Employee

Job Summary

Are you ready to dive into an exhilarating journey that will transform your career

Job Description

Company Description:

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Job Description:

Are you ready to dive into an exhilarating journey that will transform your career?

We are seeking someone who is passionate about fostering lasting relationships and ensuring customer satisfaction and loyalty!

What does the Customer Success intern role entail?

• Customer Engagement: Connect with clients to ensure their success and satisfaction, turning them into loyal advocates.
• Success Planning: Develop tailored strategies to enhance customer experience and drive value realization.
• Relationship Building: Establish strong, trust-based relationships with stakeholders, including the Microsoft team and customers, ensuring they feel supported at every step.
• Strategic Advisory: Provide actionable GTM strategies, aiding clients in maximizing their marketplace potential.
• Feedback Loop: Act as the voice of the customer within our organization, translating their feedback into actionable insights to improve our offerings.

Introducing You

• A proactive problem-solver, passionate about helping customers achieve their goals.
• An excellent communicator, adept at simplifying complex technical details.
• A team player, collaborating seamlessly with global teams.
• An enthusiastic learner, eager to grow in a vibrant environment.

Joining Our Team Means:

• Flexibility in your work setting, with a culture that values productivity from anywhere.
• Mentorship from seasoned Customer Success and Microsoft professionals.
• Being part of a diverse, inclusive, and globally connected team.
• Immersing yourself in the tech ecosystem, staying abreast of the latest innovations.

Work Schedule:

ANZ business hours

Work Location

Home-based
Should have strong internet connection (minimum of 20 mbps)

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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