Job Description
Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Summary: The Client Coordinator/Administrator shall be reporting to the Client Success Manager to provide business unit administrative support within the Client Success Team. Job Description Administrative Task - Perform general administrative tasks.
- Maintain and update internal databases, records, and documents (3rd month)
- Responsible for updating and monitoring client requests and inquiries and tracking updates within the SLA period - recruitment
- Coordinate travel arrangements for employees/clients as requested
- Responsible for preparing and assisting with completion of forms and documentations associated with onboarding, client request, travel arrangements etc.
- Collaborate with different departments to gather and compile data for various reports and presentations.
- Responsible for checking, reviewing and updating all client database monitoring on a regular basis.
- Gather account-specific information required as needed for reporting purposes or conducting reviews.
- Conduct regular checks of accounts information ensuring pertinent details are up to date, including the names of point-of-contacts.
- Tracking, monitoring, and following up on job orders for existing clients.
- Provide administrative support to CS Team as required
- Handle confidential information with discretion and maintain a high level of confidentiality at all times.
Onboarding - Responsible for communicating with the onboarding team on any changes related to staff start date or any adjustments made as per discussion of CSO with the client.
- Support the CS Team during the onboarding process for new clients, including the preparation of the Client Onboarding deck and preparing necessary paperwork.
Staff Reviews - Responsible for reviewing the list of staff due for review on a regular basis and checking feedback received and submitted by the client and coordinating with the assigned CS for further action.
Ad Hoc Duties as assigned Requirements - Proven experience as an administrative assistant, office administrator, or similar role.
- Strong organizational and multitasking skills with the ability to prioritize tasks.
- Excellent written and verbal communication skills.
- Proficiency in using office software, including Google Workspace, MS Office (Word, Excel, PowerPoint) and email systems.
- Attention to detail and high level of accuracy in all work.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and ability to adapt to changing priorities.
- Discretion and integrity in handling sensitive and confidential information.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
- Strong problem-solving abilities and a proactive mindset to anticipate and address client needs.
- Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively.
- Familiarity with CRM software and customer support tools is a plus.
- Bachelor's degree in business administration or a related field is preferred.
Work Schedule: - 7AM-4PM (Manila Time)
- Hybrid set-up
Join our team and become part of a collaborative environment where your skills and expertise will make a difference in delivering innovative solutions to our customers. Apply now to embark on an exciting journey with us!
Walk in to our Eastwood Office to fast-track your application. Our Recruitment Team will be happy to interview you every Wednesday from 10 AM to 3 PM!By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc.
("Outsourced") to store and collect my personal information for the purposes of employment application. As such,
I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-
stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
