Technical Support Advisor (Office-based)

Job Description

Company Description
  
Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.



Who WE are:  
The Company is the leading provider of dental imaging software, empowering dentists across the United States to provide outstanding care to their patients. When you join us, you join a team that will help you grow professionally and reward you not only financially, but also with strong incentives and a good-vibe culture. 
Job Overview:  
The company is looking for a motivated self-starter with excellent technical and communication skills to join our Technical Support Team. The Technical Support Advisor will be responsible for providing technical support for the company's Cloud via phone (inbound and outbound) to our customers through remote computer log-ins. This individual will ensure our customers are serviced beyond their expectations. The ideal candidate will have strong technical knowledge, the ability to effectively communicate via phone and remote computer logins and demonstrate success handling customer service.
Responsibilities:

• Provide technical support for the company's Cloud to existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
• Install, configure, and provide support for dental imaging devices (i.e. Drivers for Intraoral cameras, x-ray sensors, imaging software, and more).
• Explain solutions step by step, patiently, and provide valuable support for computer users from different work environments.
• Log and keep records of customer calls (Salesforce / Zendesk).
• Analyze call logs so common trends can be spotted to help fix underlying problems.

Skills & Qualifications:

• Strong interpersonal skills
• Multi-tasking
• Strong analytical and problem-solving skills
• Strong computer knowledge in networks and software (technical knowledge)
• Ability to maintain composure under pressure.
• Client relationships
• Documentation
• Collecting and analyzing data (common trend in support tickets)

Must be willing to work Mon-Fri (11pm-8am Manila Time)
Must be willing to work in Alabang/Eastwood (pls choose)
Must be willing to work in shifting schedule if necessary




By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.