Job Description
Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
POSITION PURPOSE
The Accounts Officer position plays a fundamental role as part of the finance team. The primary purpose of this position is to assist in tracking revenue and ensuring payments are received and accurately recorded.
The Accounts Officer will strive to ensure estimates, invoices, receipts, and debtors are managed effectively. This position will work in close collaboration with colleagues to ensure all processes are documented and finances and reports are timely and accurate.
THE ROLE
As an Accounts Officer, you will hold a pivotal position in guaranteeing the accurate and effective handling of financial transactions within the organization. Your primary responsibilities will encompass recording, validating, and reconciling incoming payments, invoices, and receipts, with direct reporting to the Invoicing and Collections Manager.
This full-time position involves processing incoming payments, maintaining financial records, and ensuring compliance with financial policies and procedures. Attention to detail, strong organizational skills, and proficiency in financial software are essential for success in this role.
POSITION ACCOUNTABILITIES / RESPONSIBILITIES Administration
- Responsible for uploading data to the NDIS portal.
- Maintain and update client files as necessary.
- Generate new files within the NDIS system.
- Proficient in using CRM and ERP software platforms.
- Collaborate effectively with clinicians, managers, and the care squad.
- Amend and rectify any errors as needed.
- Manage and organize NDIA files.
Receipting / Invoicing - Process all customer payments and deposits accurately and in a timely manner.
- Ensure that all payments are applied to the appropriate invoices.
- Prepare and maintain accurate reports on daily receipts and transaction summaries.
- Monitor multiple bank accounts, Stripe/NAB Transact/credit card accounts, and online payment platforms.
- Coordinate with the finance team to resolve discrepancies in payments and receipts.
- Maintain confidentiality and security of all financial files and documents.
- Ensure compliance with internal controls, policies, and procedures in processing cash receipts.
- Maintain confidentiality and integrity in handling sensitive financial information, adhering to strict security protocols and policies.
- Amend invoices.
Bank Reconciliation - Reconcile sales receipts including money received via Credit Card or Electronic Funds Transfer.
- Reconcile Credit Card expenses.
Process and Documentation - Ensure processes are documented for finance functions (including but not limited to accounts receivable, accounts payable, payroll) and reviewed at least annually.
Customer Service - Collaborate with other departments to ensure seamless integration of receipting processes with overall financial operations.
- Provide excellent customer service to internal and external stakeholders, addressing inquiries and resolving issues related to receipts and payments.
ABOUT YOU - Proven experience in bank transaction processing or in a similar role.
- Experience with Sage Intacct is advantageous but not necessary.
- Excellent attention to detail with the ability to multitask effectively.
- Strong organizational and time management skills.
- Exceptional interpersonal and communication skills, both verbal and written.
- Ability to work independently and as part of a team.
CORE REQUIREMENTS - Proficiency in numeracy, financial literacy, critical thinking, and problem-solving.
- Permanent residency status is required to ensure compliance with regulatory standards.
- While not obligatory, familiarity or background in NDIS or allied health fields is beneficial.
- Able to liaise with key stakeholders at all levels, including both internal and external stakeholders.
- Perform duties to the best of your abilities and knowledge.
- Act in the best interests of the employer and use all reasonable efforts to promote its interests.
KEY ATTRIBUTES Results Focus - Accuracy and attention to detail.
- The capacity to work autonomously, be approachable, and work as part of a team.
- Demonstrated ability to multi-task within a high-demand work area.
- High level of customer service focus.
Change Agility - Ability to manage conversations with individuals that may have different ability levels.
- Lateral thinking skills.
- Ability to show initiative.
- Work with insight, flexibility, and confidence in response to changing and at times challenging circumstances.
Continuous Improvement & Innovation - Able to identify opportunities for improvement and discuss them with the direct manager.
- Able to receive, provide, and act on feedback appropriately.
Communication - Reinforces the vision that inspires others.
- Communicates in a clear, concise, and appropriate manner, with candor, openness, honesty, and respect.
- Engages in debate and discussion and collaborates with colleagues.
- Shares information, skills, and knowledge openly, as appropriate.
- Develops and maintains effective relationships.
PROFESSIONAL OBLIGATION - Adhere to all professional standards, using due skill, care, and diligence.
- Work within the scope of professional duties set out in relevant standards and codes of conduct specific to the industry or profession.
- Provide up-to-date copies of all registration certificates and proof of accreditation or membership to a professional association, where applicable.
- Maintain ongoing training and Continuous Professional Development (CPD), where required.
- Comply with any federal or state legislation applicable to the industry/profession.
