Job Description
About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
The Client A leading AI-powered contract lifecycle management platform, trusted by over 1,000 customers. Its proprietary AI engine, blending predictive and generative AI, is specifically designed to optimize legal document workflows, enhance analytics, and minimize risk. Founded in 2015 and headquartered in Boston, it helps businesses streamline contract management with greater efficiency, precision, and strategic value.
Responsibilities: - Create and maintain fields, views, reports, dashboards, and other essential objects and functions within the system to support accurate data visualization and user accessibility.
- Develop new reporting capabilities to meet evolving business needs, while also responding promptly to ad hoc reporting requests as needed.
- Design, implement, and manage user roles, profiles, and hierarchies to ensure clear permissions and maintain user access control.
- Safeguard system security and integrity by continuously monitoring and updating security protocols and practices.
- Implement system changes and updates with minimal disruption to users, maintaining smooth operations and system reliability.
- Maintain, enhance and create flows, functions, and configurations within the environment to support efficient workflows and optimize system performance.
- Communicate system changes to users in advance, ensuring they understand the updates and how to navigate new features prior to implementation.
- Provide responsive and reliable support to end-users and key stakeholders, addressing questions and troubleshooting issues as they arise.
- Monitor application storage usage, archiving data when necessary to manage capacity and maintain optimal system performance.
- Continuously seek and proactively suggest ways to further enhance the end-user experience, prioritizing user satisfaction and system usability.
- Actively monitor Salesforce for potential outages, responding promptly to maintain uninterrupted access and functionality.
- Stay informed on Salesforce major releases, leveraging new features and improvements to benefit the organization.
- Embrace change management practices, recognizing their importance and consistently applying them to support structured, effective updates.
Behavioral Expectations: - Demonstrate expertise within your role by using sound judgment in determining appropriate actions to get to a solution.
- Apply knowledge within your role to complete projects and tasks in a timely manner with little direction from your manager.
- Collaborate effectively with others to complete projects and solve problems. Work with others to develop and propose solutions to problems to management.
- Build cross-functional relationships with peers on other teams and build foundational knowledge of other functions within the organization.
- Provide guidance and organizational knowledge to junior members of the team.
- Eager and motivated to learn new things and develop new skill sets.
Work Schedule: - Monday to Friday 10pm-7am PH time
Work Location: By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
