Business Systems Analyst (Night Shift)

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

The Client
A leading AI-powered contract lifecycle management platform, trusted by over 1,000 customers. Its proprietary AI engine, blending predictive and generative AI, is specifically designed to optimize legal document workflows, enhance analytics, and minimize risk. Founded in 2015 and headquartered in Boston, it helps businesses streamline contract management with greater efficiency, precision, and strategic value.

The Role
This role is for an outsourced Business Systems Analyst who will act as a bridge between business needs
and technology solutions. This individual will be responsible for analyzing, designing, and implementing
technology solutions that optimize business processes, improve efficiency, and drive digital transformation
across various departments. The ideal candidate possesses a strong analytical mindset, excellent
communication skills, and a deep understanding of business systems and technology.
 
Business Analysis & Requirements Gathering
● Elicit and document detailed business requirements from stakeholders across different
departments (Finance, Sales, Marketing, Operations, etc.) through interviews, workshops, and
document analysis.
● Skillfully navigate cultural nuances and communication styles to ensure clear understanding and
alignment of expectations with international stakeholders.
● Analyze and model business processes, identifying pain points, bottlenecks, and opportunities for
improvement through technology solutions.
● Develop comprehensive user stories, use cases, and functional specifications that clearly define
system requirements and desired outcomes.
● Collaborate with business stakeholders to prioritize requirements and ensure alignment with
strategic objectives.
 System Design & Solutioning
● Translate business requirements into technical specifications and system design documents that
guide the development and implementation of technology solutions.
● Evaluate and recommend appropriate software applications, tools, and technologies to meet
business needs, considering factors such as functionality, scalability, integration capabilities, and
cost-effectiveness.
● Collaborate with technical teams (developers, architects, engineers) to design and implement
solutions that meet business requirements and adhere to technical standards.
Testing & Quality Assurance
● Develop and execute comprehensive test plans to ensure that technology solutions meet
functional and non-functional requirements.
● Conduct various types of testing, including unit testing, integration testing, system testing, and
user acceptance testing (UAT).
● Identify and document defects, working with development teams to resolve issues and ensure
quality deliverables.
 Implementation & Support
● Support the deployment and rollout of technology solutions, providing training and guidance to
end-users.
● Develop and maintain system documentation, including user manuals, training materials, and
knowledge base articles.
● Provide ongoing support to end-users, troubleshooting issues and resolving technical challenges.
Continuous Improvement
● Monitor and analyze the performance of technology solutions, identifying areas for optimization
and enhancement.
● Proactively identify opportunities to leverage new technologies and methodologies to improve
business processes and drive innovation.
● Stay abreast of industry best practices and emerging trends in business systems analysis and
technology.
Behavioral Expectations
● Analytical Thinking & Problem Solving: Demonstrate strong analytical skills, the ability to
break down complex problems, and develop effective solutions.
● Communication & Collaboration: Communicate effectively with both technical and
non-technical audiences, build consensus, and foster collaboration across teams.
● Adaptability & Learning Agility: Adapt quickly to changing business needs and technology
landscapes, and demonstrate a willingness to learn new skills and technologies.
● Ownership & Accountability: Take ownership of assigned tasks and projects, deliver
high-quality work, and be accountable for results.
● Cultural Sensitivity: Demonstrate respect for cultural differences, adapt communication styles,
and build strong working relationships with international stakeholders.
 
Job Requirements
Strong proficiency in the following:
● Google Workspace (G Suite)
● Data analytics platforms (Looker → SQL/LookML)
● Integration Platform as a Service (iPaaS) technology (Workato)
● CRM (Salesforce)
● ERP (NetSuite)

Work Schedule:  Monday to Friday 10pm-7am PH time
Work Location: Office based (Eastwood, Alabang, SM North, Clark or Cebu)
  
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.