Tenancy Progression Officer (Homebased)

Job Description

• Manage the tenancy application process from offer acceptance to move-in
• Provide comprehensive support to prospective tenants throughout the application and onboarding process, utilizing various communication channels such as phone calls, emails, and chat.
• Collect and verify required tenant documentation such as proof of identity, employment, and income
• Coordinate with the referencing agency to complete tenant background and credit checks
• Liaise with the property management team to schedule move-in appointments and ensure a smooth onboarding process
• Maintain detailed records and documentation of the tenancy progression workflow
• Provide excellent customer service and respond promptly to tenant inquiries
• Ensure compliance with all relevant tenancy legislation and internal policies
• Provide additional support to the team by completing various tasks as needed, contributing to overall team efficiency and success.

• 3+ years of experience in a customer service or administrative role, preferably in the property/real estate industry
• Strong organizational and time management skills to juggle multiple applications
• Excellent verbal and written communication abilities to interact with prospective tenants
• Good understanding of tenancy laws and application processes
• Proficient in using office software such as MS Office
• Ability to work independently and as part of a team
• Commitment to providing high-quality customer service

• M to F, 4pm to 1am / 5pm to 2am Manila time
• Permanent Homebased