Enablement Specialist (Homebased)

Full Time Employee

Job Summary

Create and manage content for product releases, customer onboarding, and adoption

Job Description

We’re looking for an Enablement Specialist to create and manage content for product releases, customer onboarding, and adoption. In this role, you'll write clear technical documentation, design in-product walkthroughs, and collaborate with cross-functional teams to ensure the right knowledge is delivered to both customers and internal teams at the right time.
Key Responsibilities:

Content Creation: Develop product release notes, knowledge articles, how-to guides, and troubleshooting content that are clear, concise, and user-friendly.
In-Product Walkthroughs: Create digital, interactive walkthroughs to support customer onboarding and drive product adoption when required
Knowledge Base Management: Organize, update, and maintain the knowledge base to ensure its accurate and easily accessible for both customers and internal teams. Provide a quarterly review of articles to ensure content and quality.
Cross-Functional Collaboration: Work with product, customer success, and other teams to ensure content is aligned with new features and customer needs.
Continuous Improvement: Analyze feedback and data to optimize content and address gaps in customer knowledge or support.

Qualifications:

3+ years of experience in technical writing, product documentation, or customer enablement.
Strong ability to create clear, accessible content from complex technical details.
Experience with knowledge base management and in-product help tools (e.g. Pendo).
Excellent written communication and attention to detail.
Ability to manage multiple projects and collaborate across teams.

Preferred Skills:

Experience with customer onboarding tools or training content (videos, webinars).
Familiarity with knowledge base platforms like Salesforce Experience Cloud.

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