Customer Success Manager (Home-based)

Full Time Employee

Job Summary

We are currently looking for a Customer Success Manager who can start ASAP!

Job Description

Responsibilities:

Provide first-line technical support for the platform
Handle customer support through Zendesk and JIRA Service Management
Assist with customer onboarding Manage end-user desk management
Potentially help with implementation process

Key Requirements:

At least 2-3 years of experience combining technical support and account management
Strong B2B customer service background
Excellent English communication skills

Technical Skills:

Proficiency in Zendesk
Familiarity with JIRA Service Management
Basic technical support capabilities

Preferred Attributes:

Customer support experience
Technical support background
Account management potential
Ability to learn platform quickly
Strong problem-solving skills

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Manila Time

Must be open to working a mid-shift schedule, depending on the client's needs, as they are based in the EMEA region

Work Setup: Home-based

Must have at least 50mbps for both upload and download speed (with back-up internet connection is required)

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