Welcome Team Advisor (Home-based)

Job Description

Job Overview:
As a Welcome Team Advisor, you will have an impact in increasing the client's customer base by identifying their needs and showcasing the company's solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting range of products and services, and ultimately achieving sales.
 
Responsibilities:

• Taking inbound and making outbound calls to warm leads as well as live chat.
• Meeting set KPI’s for conversion rates, activity levels and sales targets.
• Handling objections to encourage customer sign-ups.
• Manage customer emails and enquiries effectively.
• Taking the customer through the onboarding process using our CRM system.
• Provide exceptional customer service and resolve customer complaints quickly and effectively.

 Qualifications:

• At least 4+ years of proven experience in a customer service/onboarding role
• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• Having tenacity and a proven track record hitting activity and sales targets.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems.

 Work Schedule: Monday - Friday; 4:00PM - 1:00AM Manila Time (Must be flexible and open to working both UK and US shift patterns as required.)
Work Setup: Home-based (Must be residing within Metro Manila)

• Must have at least 20mbps for both download and upload speed