Welcome Team Assistant (Home-based)

Job Description

About Us:
 
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
 
Responsibilities:

• Answering large volumes of messages and live chats whilst providing exemplary customer service to our potential customers
• Ownership and enquiry distributions from shared inboxes
• Completing all administration in relation to employee onboarding and monthly reports
• Going the "extra mile" to assist the Welcome Team on sales quotes and facilitate future sales

Qualifications:

• Can start ASAP!
• You can only excel in this role with excellent communication skills, both verbal and written.
• Being great at building rapport and relationships with your customers, adding value and always being humble.
• You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers.
• Proficiency in Microsoft Office & Teams; and updating CRM systems

Work Schedule: Monday - Friday; 4:00PM - 1:00AM Manila Time (Must be flexible and open to working both UK and US shift patterns as required.)
Work Setup: Home-based

• Must have at least 20mbps for both download and upload speed

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.