Learn more about Outsourced’s PCI DSS Compliant Call Center

Outsourced operates a PCI DSS Compliant Call Center. As with many businesses, when you contact Outsourced, your call goes through to our Call Center where you are able to make payments using your credit or debit card. Since the success of our business relies on building positive and trustworthy relationships with our clients, one of our basic guidelines is to maintain the integrity of our client company’s information.

PCI DSS Compliant Call Center

What is a PCI DSS Compliant Call Center?

Our Call Center is PCI DSS compliant, which means we are able to keep our client’s credit and debit card information secure. This is a requirement of the PCI SSC (Payment Card Industry Security Standards Council) who require that all companies who accept credit or debit card payments adhere to the Payment Card Industry Data Security Standards (PCI DSS). These regulations are designed to securely protect identifying information, such as card holder names, expiration dates, account numbers and verification codes.

How does Outsourced secure client data?

As a PCI DSS compliant company, Outsourced is highly focussed on maintaining the security of our client’s identifying data. We use secure networks that have limited access and regularly update our internal policies to reflect worldwide potential security vulnerabilities. All our Call Center staff undergo regular mandatory training concerning these vulnerabilities.  

This means that not only has Outsourced implemented a suite of security measures to prevent hackers and fraudsters accessing data, but our staff have been fully trained and understand how to apply the latest PCI DSS initiatives.

Outsourced is proud to operate a PCI DSS Certified Call Center, protecting our client’s businesses 24/7. As a Debit & Credit Card Call Center, when you need to pay for a service over the phone, Outsourced protects your data in three easy steps, as follows.

  1. Keypad entered data: If you choose to enter your company’s identifying information using the keypad on your phone, none of this information is seen by our Call Center staff. Even the keypad tones are not heard or recorded. This means that if a recording of your call is played back, your data is secure.
  2. Spoken data: If you prefer to verbally provide our staff with your card information, this information is not included in a recording of your call. Using ‘pause and resume’ or ‘stop and start’ technology, our staff pause the call recording while you provide your identifying information, restarting the recording once this information is complete. 
  3. Secure storage: If a complete recording of a call is required, including identifying information, we use PCI DSS compliant secure storage that’s encrypted to a high level.

Credit Card Processing – Outsourcing to the Philippines

If you are interested in Credit Card BPO (Business Process Outsourcing) for your company, Outsourced can provide the staff you need to create a dedicated PCI DSS Compliant Call Center for your company. Our offshore Call Centers can process debit & credit cards for single or recurring payments, create payment plans and follow up on missed or non-payments quickly and efficiently. One of the big benefits of this approach is that your company doesn’t need to bear the costs of becoming PCI DSS compliant. For more information how to setup a dedicated PCI DSS Compliant Call Center for your company, contact Outsourced today.

Client case study

Find out how Genesys transformed its customer care with 80 offshore staff


Download your copy now

Access the Genesys case study by filling in your details.

Complete form to download instantly

Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

View all industries

Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.