The customer experience (CX) is defined by the total of their interactions with your business. If these interactions are positive then your sales and revenue increase and you gain a competitive edge in the marketplace. This is where a remote-based Customer Experience Specialist fits into your team because it’s their job to create a strategy [...]
Call Center Services
Outsourcing Staff To The Philippines
December 21, 2024
All you need to know about outsourcing inbound and outbound call center services in the Philippines
Have you recently considered setting up an inbound or outbound call center in the Philippines? Just about every business relies on inbound or outbound marketing to sell their products or services. However, setting up call centers to manage outbound, inbound or a combination of these sales tactics can be expensive and labour-intensive. This is where [...]
December 21, 2024
Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business
If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents. Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent [...]
December 21, 2024
How to Hire HIPAA Specialists in the Philippines
If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA). [...]
December 21, 2024
How Do You Manage A Remote Call Center?
With working from home becoming more and more popular, the demand for remote call centers is also increasing. This popularity is a combination of many factors, but one of the biggest is that technology has advanced to the point where being a home-based call center agent is a viable working option. [...]
