Receptionist (Home-based)

Job Description

About Us:
Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals
 
 
About the role:
As the Receptionist/Help Desk team member, you'll play a vital role in supporting our guards and personnel by responding to their day-to-day queries. From booking holiday requests to providing timely updates, your support ensures our teams feel heard and valued.
 
 
Key Responsibilities

• Be the first point of contact for guards and on-site personnel reaching out to the Connect Team.
• Respond to routine queries such as holiday bookings, schedule questions, and general inquiries.
• Provide immediate support or advise personnel when a follow-up from the morning team is needed.
• Log and track interactions to ensure clear communication and accountability.
• Maintain a professional and friendly tone in all communications.

Qualifications

• Strong verbal and written communication skills.
• Proficient in using email, phone systems, and basic computer applications (e.g., Microsoft Office, internal booking systems).
• High level of professionalism, patience, and customer service mindset.
• Ability to prioritize tasks and handle multiple inquiries efficiently.
• Previous experience as a receptionist, help desk, or administrative support role is preferred.
• Comfortable working independently and as part of a team.
• Strong attention to detail and ability to follow procedures.

 
Work Location

• Home-based
• Should have strong internet connection (minimum of 20 mbps)
• Should have own Laptop/PC (minimum of i5 8GB RAM)
   

 
Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.
 
 
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.