Sales Support Assistant

Job Description

Job Title: Sales Support Assistant (Remote – Philippines)


Overview


We are seeking a highly organized, detail-oriented Sales Support Assistant to join our team. This role is critical in supporting our sales function by ensuring smooth order processing, maintaining accurate CRM data, assisting with client communication, and helping drive pipeline growth through research and lead generation.


The ideal candidate thrives in a structured environment, has a strong analytical mindset, and takes pride in producing accurate, high-quality work.


Key Responsibilities


Order Processing & Management

• Accurately input customer orders into ERP/CRM systems
• Track shipments and proactively manage delivery timelines
• Handle and prioritize rush orders to ensure timely fulfillment

Customer Relationship Management (CRM)

• Maintain and update client records and account information
• Log all customer interactions and activities
• Ensure pipeline visibility and data accuracy for the sales team

Customer Service & Support

• Serve as the first point of contact for customer inquiries
• Resolve product or service issues efficiently and professionally
• Process refunds, complaints, and service requests as needed

Sales Support & Documentation

• Prepare proposals, quotes, presentations, and contracts
• Assist sales executives with administrative and client-facing materials

Lead Generation & Research

• Identify and research potential clients through online tools, social media, and databases
• Support pipeline growth by building targeted prospect lists

Cross-Functional Coordination

• Liaise between sales, logistics, finance, and production teams
• Ensure seamless communication and order fulfillment across departments

Administrative Support

• Schedule meetings and manage calendars for sales staff
• Organize and maintain sales documentation and files

Qualifications & Skills


Core Competencies

• Strong analytical and logical thinking skills
• High level of accuracy, attention to detail, and organization
• Methodical, process-driven approach to work
• Ability to multitask and prioritize in a fast-paced environment

Communication

• Excellent written and verbal communication skills
• Strong active listening skills to understand client needs

Problem Solving

• Ability to quickly identify issues and implement effective solutions
• Resourceful and proactive mindset

Team Collaboration

• Positive, “can-do” attitude
• Ability to work cross-functionally and support team objectives

Experience Requirements

• Prior experience in a sales support, customer service, or administrative role
• Experience working with clients in a B2B environment (preferred)
• Familiarity with CRM systems (e.g., Salesforce, HubSpot, or similar)
• Experience with lead generation and online research

  
Ideal Candidate Profile
  
The ideal candidate is:

• Detail-obsessed and highly organized
• Comfortable working within structured systems and processes
• Proactive, reliable, and accountable
• Driven to support both clients and internal teams at a high level