Genesys is a global leader in multi-channel customer experience (CX) and contact centre solutions. Their CX platform helps companies deepen customer connections at every touchpoint while maximising revenue and loyalty. Genesys powers 25 billion of the world’s best customer experiences every year across 10,000 companies in over 100 countries. At Outsourced, we love nothing more [...]
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July 31, 2025
Elevate Your Team by Offshoring Customer Experience and Intelligence Roles to the Philippines
The modern market demands a fundamental shift in how businesses engage with their customers. Stagnant insights lead to lost market share, diluted brand loyalty, and missed revenue. This makes the speed of data-driven decision-making the ultimate differentiator, allowing businesses to anticipate needs and innovate solutions ahead of the competition. Customer experience (CX) is no longer [...]
July 31, 2025
5 Levels of Support Tiers Explained: A Guide to Offshore Support in the Philippines
As your business grows, so do the demands on your support team. More customers, more products, more complexity — all of it leads to more tickets, calls, and tech issues. However, building in-house teams for every support tier is costly, slow, and hard to scale. One support bottleneck can ripple into lost customers, low customer [...]
July 31, 2025
Key Contact Center Roles and Offshore Hiring Benefits for Customer Satisfaction
Customer satisfaction has emerged as a paramount factor in today’s competitive business landscape. Cultivating loyal customers is no longer merely a desirable goal, it is a critical driver of long-term success. As the primary point of interaction between businesses and customers, contact centres play a pivotal role in achieving this objective. These centres shape brand [...]
July 31, 2025
Outsourcing Customer Insights Roles to the Philippines
Understanding customer behaviour is paramount to business success, and customer insights emerge as the key differentiator. These insights form the backbone of informed decision-making, guiding businesses through market trends, customer preferences, and competitive dynamics. Case in point: Organisations that link customer satisfaction with growth, margin, and profitability are more likely to achieve customer experience success [...]
