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Hire AI-Augmented Call Center Agents in the Philippines

Philippines AI Augmented Call Center Outsourcing

Customer Success Manager Outsourcing Philippines

If you’re looking to build a customer service team that’s smarter, faster, and always improving, hiring AI-augmented call center agents in the Philippines is the answer. Outsourced helps you tap into the top 1% of Filipino call center talent—now empowered with cutting-edge AI tools that boost performance and customer satisfaction.

Why Choose AI-Augmented Agents in the Philippines?

The Philippines is globally renowned for its large, experienced, and English-proficient call center workforce. With AI now transforming customer support, agents in the Philippines are using advanced technology to deliver even better service at scale.

Benefits include:

Enhanced Agent Performance: With AI tools assisting in real-time, agents resolve issues faster and more accurately.
Clear Communication: High English fluency paired with AI-driven accent neutralization eliminates communication barriers.
Significant Cost Savings: Hire full-time professionals at up to 75% lower cost than local hires—without sacrificing quality.
World-Class Infrastructure: Access modern, secure office spaces with enterprise-grade connectivity and equipment.
Full-Time Dedicated Agents: No freelancers—only committed staff fully integrated into your team and culture.

Hire Call Center Agents with AI Accent Neutralization

Accent neutralization software uses AI to modify a speaker’s accent in real time, making communication clearer—especially in global call centers. This technology reduces costs, expands hiring options, and improves customer satisfaction by overcoming accent barriers. It’s more effective and scalable than traditional accent training, helping companies deliver better service worldwide.

AI Tools That Empower Call Center Agents

The AI software used by our call center agents also provides real-time support during live calls. This includes instant answers, contextual assistance, knowledge chat, smart summaries, and live coaching feedback—helping agents resolve queries faster and more accurately. These tools boost agent confidence, reduce training time, and ensure higher customer satisfaction across every interaction.

Why Outsourced?

Outsourced is a leading offshore staffing partner, helping global brands build high-performing, AI-enhanced customer service teams in the Philippines. From recruitment to HR, IT, and operations support, we handle the backend so your team can focus on excellent service delivery.

We’re ISO-certified, Great Place to Work® recognised, and committed to delivering the best remote staffing experience possible.

Get Started

Hire AI-powered call center agents in the Philippines with Outsourced. Contact us today to build a smarter, more scalable support team that’s ready for the future.

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Exceeded my expectations

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

Extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

Extremely professional

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

Incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

High quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

Great support team

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.