Our unique recruitment process has been paramount to our offshore staffing success and how we’ve become a leading Philippines Staff Outsourcing provider.
Our unique recruitment process has been paramount to our offshore staffing success and how we’ve become a leading Philippines Staff Outsourcing provider.
Offshore Staffing vs BPO: How to Choose the Right Model
Engaging offshore teams has become a proven growth strategy — not only for reducing costs, but also for accessing specialised skills, extending service hours, and strengthening business resilience. The challenge, however, lies in choosing the right structure.
Two models dominate: partnering with an offshore staffing agency or working with a business process outsourcing (BPO) provider. At first glance, they seem similar — both connect you with overseas talent and lower operating costs. In practice, though, they differ sharply in structure, the level of control you retain, and the long-term value they deliver.
In this article, we’ll compare offshore staffing agencies and BPOs, outline their benefits, and give you a clear framework to help you decide which model best supports your long-term goals.
What is business process outsourcing (BPO)?
BPO takes a different path. Instead of building a team, you contract a vendor to take full responsibility for delivering a business function, such as customer service, payroll, or claims processing.
The BPO provider hires, trains, and manages staff across multiple clients. You engage at the level of service agreements or outputs, rather than directly with team members. Pricing is often bundled or outcome-based, such as per call, per lead, or per transaction.
What are the benefits of BPO?
The benefits of business process outsourcing lie in speed, efficiency, and standardisation:
Rapid deployment: BPOs can scale operations within days, not weeks.
Outcome-based pricing: Pay per task, call, or lead instead of covering salaries.
Minimal oversight required: The vendor manages recruitment, training, and performance.
High-volume capability: Ideal for transactional, repetitive, or standardised tasks.
Process expertise: Providers bring established systems and industry knowledge.
What is offshore staffing?
Offshore staffing, often called the dedicated team model, is when a business partners with an offshore staffing agency to source, recruit, and support employees overseas. Unlike traditional outsourcing, these employees work directly for your business rather than for the vendor.
You select the candidates, onboard them into your own workflows, and manage them as you would local staff. Meanwhile, the agency handles back-office functions like HR, payroll, IT infrastructure, and compliance. This allows you to focus on performance and outcomes while still retaining full operational control.
What are the benefits of offshore staffing?
The main advantages of offshore staffing come from control, transparency, and alignment. Teams built this way function as a true extension of your company:
Direct control: You set priorities, manage tasks, and monitor outcomes.
Cultural and technical fit: You handpick staff to align with your values and skills requirements.
Transparency: Clear visibility into salaries and service fees avoids hidden costs.
Brand loyalty: Employees feel part of your company, not a third-party vendor.
Long-term scalability: A sustainable way to build dedicated teams and prepare for future offshore expansion.
Offshore staffing vs BPO: Side-by-side comparison
The table below highlights the key differences between offshore staffing and BPO, helping you understand which model best aligns with your operational and strategic needs.
Table 1. Comparison of offshore staffing and BPO, showing key differences in control, pricing, and suitability.
How to choose between offshore staffing and BPO
Deciding between offshore staffing and BPO isn’t just about cost savings. It’s about how you want to manage talent, integrate teams, and scale operations over time.
Choose offshore staffing if you want to:
Build a dedicated team that integrates seamlessly into your company culture.
Retain direct control over staff, tasks, and performance.
Gain cost transparency with clear salary and service fee structures.
Strengthen long-term loyalty and retention within your team.
Keep the option open to set up your own offshore entity later (BOT model).
Choose BPO if you need to:
Launch operations quickly with minimal involvement.
Pay for outputs (e.g., per call, per lead) rather than manage staff directly.
Outsource high-volume, repetitive, or transactional tasks.
Rely on a fully managed service without adding internal oversight.
Why choose Outsourced as your offshore staffing partner
When weighing the choice between offshore staffing and BPO, it ultimately comes down to control. BPOs offer speed but keep you at arm’s length from the people doing the work. Offshore staffing, on the other hand, gives you a team that’s truly yours — integrated into your culture, aligned with your goals, and invested in your success.
At Outsourced, we make that possible by connecting you with the top 1% of Filipino talent, while providing the infrastructure, support, and transparency needed to scale with confidence. As one of the leading providers of offshore staffing in the Philippines, we’ve helped businesses of all sizes build dedicated teams that deliver lasting impact.
Whether you require a single specialist or a full-scale team, Outsourced has the expertise to accelerate your growth. We have successfully built high-performing offshore teams across:
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Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Outsourced Service Categories
There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.
