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Hiring a Medical Virtual Assistant is a cost-effective and efficient strategy that helps to grow and expand your company and is popular with a large range of businesses. These businesses include medical centres, GP clinics, specialist offices, dental practices, and physiotherapy, podiatrist, optician, audiologist and psychologist clinics.

Their role is to professionally manage all your calls, as well as making appointments and taking messages, as well as engaging with your patients. They can also re-order medications and manage many of your front office tasks. A Virtual Medical Receptionist is a great addition to your in-house healthcare team, particularly if you’re just starting a new private practice or want to expand your current practice whilst watching your bottom line. 

Depending on your requirements, your Medical Virtual Assistant can perform a variety of tasks, including, but limited to the following. 

• Manage your emails and respond to messages.
• Follow up with patients after their appointments.
• Schedule and cancel appointments.
• Manage your calendar including appointments, meetings and other commitments.
• Manage patient files in digital format. 
• Liaise with patients to manage their health insurance payments.
• Track outstanding insurance claims.
• Organise Worker’s Compensation, medical billing and coding. 
• Manage your website and social media channels.

Skills and qualifications of a Virtual Medical Receptionist

A Virtual Medical Receptionist usually has a Bachelor’s degree in Nursing, Business, Administration or other related field. On the other hand, they may have a Certificate in medical reception, health administration or business administration along with a wealth of practical experience in a similar role. 

They also have a working knowledge of medical terminology and coding, problem solving skills and meticulous attention to detail. They have a unique ability to work under pressure, achieve deadlines and use discretion while working with confidential information. Your Medical Virtual Assistant also possesses excellent documentation, communication and IT skills.

• Excellent problem solving skills.
• Exceptional documentation, communication, telephone and IT skills. 
• Proficiency with CRMs and medical booking, scheduling software.
• Works well under pressure and achieves deadlines.
• Possesses a remarkable attention to detail. 
• Uses discretion and maintains patient confidentiality.

Outsourcing a Medical Virtual Assistant to the Philippines

As the leading provider of Medical Virtual Assistants to thousands of healthcare facilities around the world, Outsourced helps you find the right person for your business. With access to an extensive pool of highly experienced and qualified professionals, we can recruit, hire and onboard your full-time, dedicated assistant, based on your criteria.

Your new employee works at our state-of-the-art facility in Manila and we provide all the resources they need to fulfill their role with your company. These resources include payroll, holidays, sick leave, computers, fast internet access, IT support and the software you use at your facility. You manage their day to day tasks and we manage their day to day needs.

Outsourcing to the Philippines is an extremely cost efficient strategy that helps you increase your patient load and your revenue. It’s a proven way to save up to 75% of the costs of recruiting, hiring and onboarding locally, particularly when you partner with Outsourced in the Philippines. 

For more information on hiring a remote Medical Virtual Assistant in the Philippines for your business, contact Outsourced today.