Streamlining Your Business With Call Centre Outsourcing in the Philippines

Managing your own in-house Philippines call centre can often strain both the infrastructure and the finances of many small to medium sized companies. This is one of the reasons why call centre outsourcing is a very popular option for many companies in the Philippines, because they can streamline their workforce and optimise their revenue.

When you outsource your contact centre to an external company, they use their own infrastructure and staff to handle all your contact centre operations. The result is a professionally operated contact centre, saving your company a significant amount of time and money, whilst profiting from positive engagement with your customer base.

5 Benefits Of Outsourcing Contact Center Operations

It’s not only your company that benefits from outsourcing your contact centre operations, your customers also benefit from a prompt service that is run efficiently. Let’s take a look at five of these benefits.

  1. Business expansion: When you outsource your call centre operations, you can focus on your company’s core responsibilities. So rather than trying to learn how to manage a call centre, you can focus on expanding your business.
  2. 24/7 availability: Most businesses don’t operate their call centres on weekends, holidays or after hours, but an outsourced Philippines call centre can operate 24/7. When you provide this level of service to your customers, you clearly demonstrate that you care about their needs.
  3. New technology: Outsourcing your contact center, gives you access to all the latest technology […]
By |November 8th, 2019|Call Center Services|Comments Off on Streamlining Your Business With Call Centre Outsourcing in the Philippines
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How Outsourcing Jobs Creates more Local Jobs

Outsourcing as a business solution – is it merely a trend or are there other merits to this strategy that aren’t being considered? Does offshore labour hire take jobs away from locals or does it actually help to create more jobs for local Australians in the long-term?

A survey conducted in 2012 by the Australian Business Process Outsourcing Association, found that 45 to 65 percent of Australian organisations outsource some business processes. The reason?

Below we’ll discuss 3 of the top considerations businesses make when deciding whether or not to incorporate a business outsourcing solution, to help you decide whether it’s merely a trend or not.

business outsourcing

In 2018 Australian companies are becoming increasingly more global – as big businesses are growing, we’re seeing an increase of large scale companies seeking the services of offshore staff as a part of their long-term strategy. This trend is fast becoming the norm and for good reason. Truth be told, big corporations back in the 1980’s and 90’s made wholesale cuts which resulting in loss of jobs locally that the media were quick to hype up. This left a negative perception of offshore labour hire in the general public – but the forum has now changed. We’re seeing big corporations in small to medium enterprises, take on outsourcing solutions to help their business’ grow, not just as a quick fix, but as a part of their long term business plans.

By |July 25th, 2018|Business Process Outsourcing, General, Offshore Outsourcing Philippines, Outsourcing Staff|Comments Off on How Outsourcing Jobs Creates more Local Jobs
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Mobile SEO Strategy: How to Prepare for the Mobile First Index

Mobile SEO Strategy

 

Given that mobile devices have exceed desktop usage since 2015, it only makes sense that you create a mobile SEO strategy that would help your website rank better, especially since Google has already announced that is moving towards the mobile-first approach.

After seeing the increase of mobile usage, you can foresee that user behavior and expectations will grow as a result of this. A good example would be a study conducted by Google where they found that smartphone users have a much higher buying intent rate compared to desktop users.

This only goes to show that having a separate Mobile SEO strategy is crucial especially when Google rolls out its mobile-first index which will be on 2018.

 

 

Mobile-Friendly Configuration

 

mobile SEO best practices

 

When it comes to mobile SEO best practices, you have three options with regards to your site’s mobile configuration. These include responsive design, dynamic serving and separate domain.

 

Responsive Design

The maintenance for this type is easy because you use only one code base. This means that it requires little to no additional configurations for search engines.

 

This is due to the fact that it uses a single URL and HTML with no redirects nor device detection. Moreover, this configuration also lessens SEO risks such as duplicate content and keyword cannibalization.

 

It’s no wonder Google prefers responsive design because it adapts to the device being used.

 

If your website is responsive, then the chances of it appearing in the new mobile-first index is highly probable.

 

Also, make sure to add the meta name=”viewport” declaration in the head of your documents to ensure that your website is mobile-proof.

 

On the down-side, this […]

By |December 22nd, 2017|Digital Marketing|Comments Off on Mobile SEO Strategy: How to Prepare for the Mobile First Index
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happy client testimonials

extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

high quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."