How to Hire HIPAA Specialists in the Philippines

How To Hire HIPAA Specialists

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA).

This act governs how this information must be collected, stored and transmitted. So if you are setting up a call centre, key employees must be HIPAA specialists. The easiest way to remain in compliance with this act is to leverage the experience of existing healthcare BPO services, such as Outsourced.

Our healthcare call centre outsourcing services

As a specialist healthcare BPO in the Philippines we can set up your dedicated remote offshore team very quickly and with no fuss. You simply send us a list of employees that you need for your call centre, along with the criteria for each role and we will provide you with a short list of candidates. Once you have made your selection, we then onboard these employees and set up a dedicated HIPAA Compliant Call Centre for your company.

Our offshore call centre outsourcing services include hiring full time dedicated HIPAA specialists as well as call centre operators, contact centre consultants and any other staff you may require on your team. The Philippines has a huge pool of very talented professionals who prefer to work remotely and who are happy to work flexible hours to provide you with a dedicated 24/7 call centre.

When you hire HIPAA Specialists in the Philippines via Outsourced, we provide all the resources and infrastructure they need to perform their role for your company. These include the technology, computers, telecommunications and software they need as a call centre. We can even provide a dedicated full time manager for your call centre who can send you daily or weekly reports, whichever is more suitable. You can then liaise with your call centre manager on an as-needed basis.

Why do you need a HIPAA Compliant Call Centre in the Philippines?

When patients contact your call centre, their call is logged and data concerning their call is transferred and stored (usually in the cloud). Without adequate protections being in place, this data can be accessed illegally by cyber criminals and patient data exposed.

HIPPA is US legislative act, which has been designed to provide this protection via a set of specific rules that govern how this data is handled and stored. However, it makes no distinction between US and non-US based companies. This means that all US healthcare companies who outsource medical and healthcare call centre services must comply with the act, even if these services are overseas.

As Outsourced is located in the Philippines, we ensure that your call centre is 100% HIPAA compliant, because we understand the importance of maintaining the integrity and privacy of your patient’s data. This means that your call centre will operate at the highest standards, because Outsourced is committed to meeting all HIPAA compliance requirements.

For more information on hiring HIPAA Specialists in the Philippines for your company’s healthcare call centre, contact Outsourced today.


Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

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