Contact Center Outsourcing

May 20, 2024

Customer Experience (CX) vs. Contact Center Services in the Philippines – Deciphering The Differences

In the fast-paced world of business in the Philippines, mastering customer service has become essential for companies looking to stay ahead. Understanding the differences between Customer Experience (CX) and Contact Center Services is key to excelling in customer interactions and satisfaction. This article explores the similarities and differences between CX and contact center services, underlining [...]

May 20, 2024

Telemarketing vs. Telesales: Understanding Their Differences and Offshoring Benefits in the Philippines

Telemarketing and telesales are integral components of a company’s sales strategy, each with its own unique approaches and benefits. When considering offshoring these activities to the Philippines, businesses must weigh the advantages offered by this burgeoning market. From cost efficiency to cultural compatibility, the Philippines presents a compelling case for companies seeking to expand their [...]

Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

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Want to know how outsourcing can help your business?

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