Why is Outsourced the best BPO in the Philippines? One reason is because the company was initially set up to deliver projects for the clients of an Australian based multi-award winning digital agency. These clients included some of the world’s leading brands and required high quality work. So it became expedient to supplement the agency’s in-house staff with overseas professionals. This proved to be an extremely successful strategy and led to Outsourced becoming one of the top BPO companies in the Philippines. So what’s made us so successful?

5 Reasons Outsourced is the best BPO in the Philippines

There are numerous factors that have led to our success as the best BPO in the Philippines – here are five that might resonate with your company.

1. Time and cost savings

We manage all the recruitment processes for your company, providing you with a short list of suitable candidates, based on your criteria. We can then manage the on-boarding processes as well, so your new employee is ready to hit the ground running. If you decide on an office-based offshore employee, then we provide all the infrastructure and resources they need to fulfill their role with your company. All of this saves your company a significant amount of time and money in both the short and long term and is why we are the considered the best BPO Company in the Philippines.

2. Access to a huge talent pool

Since we have been operating in the Philippines for many years, we have put together a very large network that encompasses a huge talent pool. All of […]

In Australia, the GVA (gross value added) of the transport, postal and warehousing industry equals an astounding $20.5 billion. Global changes however, can have a dramatic effect on this industry, requiring businesses to leverage any flexibility they can build into their business model. The ability to quickly respond to changes outside of their control is one of the reasons that transport, postal, and warehouse outsourcing is such a challenging industry.

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Whether you are a general practitioner, medical specialist or surgeon, Healthcare BPO (Business Process Outsourcing) is designed to optimise your practice’s financial efficiency. Medical billing outsourcing in the Philippines is a growing industry, simply because it’s such a demanding and challenging task for many practices.

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In the Philippines, BPO (Business Process Outsourcing) can be a great benefit to any company that requires skilled staff for labour intensive tasks. BPO process outsourcing frees your senior and in-house staff from a wide range of mundane tasks and allows them to refocus on your business’s core activities, aimed at growing and expanding your business. (more…)

It’s approaching the end of the year, so there’s a good chance you’re looking for a new job. Although looking for your next career is daunting and often quite uncertain given the competitive nature these days, there’s good a bit of good news for people who possess 2017’s in-demand workplace skills.

According to LinkedIn, October / November is the time of the year when they see a spike in job applications or employee research conducted by businesses on the well known social networking site. To find out what exactly recruiters or business are looking for and the skills that commonly results in a successfully landing a job, LinkedIn analysed all of the hiring the recruiting activity that has occurred in 2016 so far.

After looking at billions of data points, below are the top 10 most in-demand workplace skills that will make you an attractive contender should you ever apply for a job in 2017:

2017’s top 10 in-demand workplace skills

1. Storage Systems and Management: Improving computer data storage and access
2. SEO/SEM Marketing: Search Engine Optimisation and Search Engine Marketing improves web search rankings
3. Data presentation: Employers increasingly need people who can organise data so it’s easy to understand
4. Mobile development: Skills like app development fit into the ‘Mobile Development’ category
5. Network and Information Security: As the Internet of Things develops, security is becoming more important
6. User Interface Design: Creating software that people interact with is becoming more important
7. Middleware and Integration Software: Middleware enables communication between software programs

8. Web Architecture and Development: Building websites that are both aesthetically pleasing and functional
9. Statistical Analysis and […]

As a business owner or manager in the BPO industry, outsourcing has the potential to be the bestest friend and ally you’ve ever had. It’s been a very common business movement, with the process saving large sums of money which can instead be invested into the overall revenue or another aspect of the company. However this lucrative outcome depends on what you outsource, how you outsource and most importantly, where you outsource. Major outsourcing providers are primarily located in Asia, particularly in India, China and the Philippines.

India: former BPO Industry King

It wasn’t long ago that it was just India that had the outsourcing for the BPO industry market cornered. Ever since it was colonised by the British empire, it had a prolonged name for being the informational technology outsourcing country – and for a good reason. Information Technology has been the most prominent source of revenue and employment, making it a popular career choice for the population to be educated in. According to IBEF, as of 2016, India is the fourth largest base for new business in the world and home to over 3,100 tech start ups which is only set to increase to 11,500 by 2020. Home to IT giants IBM, Cisco and Oracle, it has maintained its status for a successful outsourcing country.

Philippines takes the lead

Despite the accomplishing figures, India has now lost significant outsourcing ground to the Philippines over the last few years. The Associated Chambers of Commerce and Industry in India reported a 70% loss […]

Whether it was more beneficial to outsource BPO services or to hire an in-house team has been a perpetual debate ever since the market for software began. Many entrepreneurs praise the merits of offshore software development services whilst others have sworn off it due to horrible experiences, which doesn’t help the budding question: should I engage in an outsourcing partnership or not?

The benefits of outsourcing BPO services overseas

Cost

It’s one of the most lucrative advantages to offshore outsourcing, especially for start-up companies with a very limited budget – and for a good reason. Why pay a local developer $150p/hr when you might be able to find an equally capable and educated person for a quarter of the cost from another country? Then the saved costs can be invested into building the company up, increasing its growth and quality rate. However you must take into consideration that more time will need to be dedicated by you when initially building that relationship with your outsourcing partner and ensure you both see eye to eye. After all, they’re not down the hall from your office door available for a quick passing chat.

Short term commitment

An underrated and underappreciated advantage, many people fail to think of the fact that outsourced jobs means that you can hire people for short term projects without any long term commitments and paying […]

The business process outsourcing trend is not an uncommon thing these days and has now transformed into a subset of outsourcing, which involves contracting operations and responsibilities of a specific business process to a third party provider. The increasing complexity of new technologies has led to almost an essential need for outsourced it services if companies wanted to continue providing high quality service with up to date technology at minimal financial burden to the business. This is been proven to be exceptionally successful within HR, finance, accounting and IT/web development. However although it’s no doubt service providers offer a highly skilled, educated, cost-effective workforce, being able to establish a strong outsourcing partnership will ensure maximum productivity and profitability.

So how do we do this? Maintaining a successful business partnership is no different to a fruitful marriage – both of them need the highest level of commitment from both parties, whilst of course taking each other’s ego and dignity into consideration. Here are some tips to help you reach an optimal relationship with your IT Outsourcing Partner:

Set Manageable Expectations

A common habit that people who are dedicated to establishing start-up companies tend to do is feeling proud overdoing things, such as over committing to clients, working overtime, over imagining and just generally expecting unrealistic results. Although this isn’t necessarily a bad thing, it’s often these type of people who end up expecting the same amount of dedication from their outsourcing partner. This is highly detrimental […]