Have you recently considered setting up an inbound or outbound call center in the Philippines? Just about every business relies on inbound or outbound marketing to sell their products or services. However, setting up call centers to manage outbound, inbound or a combination of these sales tactics can be expensive and labour-intensive.

This is where Outsourced comes into the picture because we provide both outbound and inbound call center services by outsourcing in the Philippines. You can save up to 75% of the costs of hiring locally, when you set up these services in the Philippines and we can even manage these centers for your company.

Some business owners, however, are not sure whether inbound, outbound or a combination of these strategies is best for their situation. So let’s take a look at both of these options, so you can make an informed decision for your company.

Inbound call center services outsourcing in the Philippines

If you set up an inbound call center in the Philippines, this means that your company relies on potential customers contacting your call centre for information on your products or services. These contacts usually come via email and content marketing, social media posts, affiliate marketing and SEO where the focus is on the customer’s pain points.

So your inbound call center in the Philippines doesn’t deal with cold calls, but with responding to enquiries that have been driven by the above marketing strategies. In other words, leads and potential customers contact your call center, rather than the other way around. The staff in your call centre can then respond by helping these potential customers understand how your products or services help alleviate their pain points.

The benefits of inbound call center services outsourcing in the Philippines are that it’s easy to reach people using the internet and generates more traffic to your website. It also helps to build positive relationships with potential customers and gives them time to make a decision, as opposed to cold calling that can be time limited.

Outbound call center services outsourcing in the Philippines

If you set up an inbound call center in the Philippines, this means that your company relies on potential customers contacting your call centre for information on your products or services. These contacts usually come via email and content marketing, social media posts, affiliate marketing and SEO where the focus is on the customer’s pain points.

So your inbound call center in the Philippines doesn’t deal with cold calls, but with responding to enquiries that have been driven by the above marketing strategies. In other words, leads and potential customers contact your call center, rather than the other way around. The staff in your call centre can then respond by helping these potential customers understand how your products or services help alleviate their pain points.

The benefits of inbound call center services outsourcing in the Philippines are that it’s easy to reach people using the internet and generates more traffic to your website. It also helps to build positive relationships with potential customers and gives them time to make a decision, as opposed to cold calling that can be time limited.

Outbound call center services outsourcing in the Philippines

If you set up an outbound call center in the Philippines, this means that your company relies on your sales people or call center staff contacting potential customers. This is opposite to inbound marketing tactics where you wait for leads to contact your company.

When you engage in outbound call center services outsourcing in the Philippines, you tend to focus on cold calling and mass advertisements, such as billboards or trade shows. Cold calling can be a remarkably successful strategy, but you need expert staff in your call center to nurture these potential leads.

The benefits of an outbound call center in the Philippines is that it can be easily scaled up or down, depending on your workload and provides an efficient way to qualify leads. Outsourced can help you hire experienced sales staff for your call center and manage the operations of the centre for your company.

Which is best for your company?

 Many companies use a combination of both outbound and inbound marketing, because it gives them the best of both worlds. However, some companies with a short sales cycle or limited budget tend to opt more for inbound call centers, whilst those with longer sales cycles, sell high-end products or products that are new to the market tend to opt more for outbound sales tactics.

For help setting up an inbound or outbound call centers in the Philippines for your company, contact Outsourced today for more information.

If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents. 

Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent English, as you need. We can even provide you with an entire team, all set up and ready to go. We can also supply you with a team of Filipino customer service staff who can handle all the enquiries from your customers via phone, email, SMS and online chat.

Why employ Filipino call center agents?

The biggest reason to hire Filipino call center agents is because of the costs. You can easily save up to 75% of the costs of hiring locally-based call center agents when you opt to hire offshore in the Philippines. As mentioned above, another huge benefit of this strategy is that in the Philippines, English is taught to the children in school, so just about every Filipino speaks English fluently. This ability helps to streamline communications between your call center staff and customers, enhancing customer morale and facilitating a quick resolution to their enquiries.

All our Filipino telemarketers, call centre agents and customer service staff are experienced in their field and come highly recommended. Let’s take a look at some of the tasks your outsourced Filipino call center agents, telemarketers and customer service operators can perform for your company.

Filipino call center agents

Our Filipino call center agents can perform all your end-to-end sales processes, including managing customer service enquiries and even upselling to prospective customers. Whilst operating remotely, your new Filipino call center agents will become vital members of your in-house team. With access to PCI DSS certified staff, we can also provide you with Filipino call center agents who are able to process credit card purchases.

Many companies know they need a call center or that they need to expand their existing centre but find that the costs are too prohibitive. Outsourced ensures that your costs are kept to an absolute minimum with transparent fixed monthly rates and no long term contracts. These cost savings give you the opportunity to select the most experienced and highly qualified Filipino call center agents to create an efficient and high quality team for your company.

Filipino telemarketers

If your company needs to increase sales and expand your market share, a team of offshore Filipino telemarketers can make it happen! Outsourced can provide you with experienced telemarketers who will confidently sell your products or services to prospective customers. We can supply you with both home-based or office based telemarketers who work full-time for your company. With excellent English language skills, Filipino telemarketers can easily discuss the benefits of your products or services with prospects and answer all their questions.

Filipino customer service staff

With a full team of Filipino customer service staff you can be confident that your customers and potential customers have a positive experience at every touch point of your business. Our remote customer service staff provide the support and empathy needed by your customers and have excellent written, verbal and administrative skills. Outsourced can supply you with an entire team of Filipino customer service staff or just a single employee.

For help putting together a team of Filipino call center agents, telemarketers or customer service staff for your company, contact Outsourced today.

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA).

This act governs how this information must be collected, stored and transmitted. So if you are setting up a call centre, key employees must be HIPAA specialists. The easiest way to remain in compliance with this act is to leverage the experience of existing healthcare BPO services, such as Outsourced.

Our healthcare call centre outsourcing services

As a specialist healthcare BPO in the Philippines we can set up your dedicated remote offshore team very quickly and with no fuss. You simply send us a list of employees that you need for your call centre, along with the criteria for each role and we will provide you with a short list of candidates. Once you have made your selection, we then onboard these employees and set up a dedicated HIPAA Compliant Call Centre for your company.

Our offshore call centre outsourcing services include hiring full time dedicated HIPAA specialists as well as call centre operators, contact centre consultants and any other staff you may require on your team. The Philippines has a huge pool of very talented professionals who prefer to work remotely and who are happy to work flexible hours to provide you with a dedicated 24/7 call centre.

When you hire HIPAA Specialists in the Philippines via Outsourced, we provide all the resources and infrastructure they need to perform their role for your company. These include the technology, computers, telecommunications and software they need as a call centre. We can even provide a dedicated full time manager for your call centre who can send you daily or weekly reports, whichever is more suitable. You can then liaise with your call centre manager on an as-needed basis.

Why do you need a HIPAA Compliant Call Centre in the Philippines?

When patients contact your call centre, their call is logged and data concerning their call is transferred and stored (usually in the cloud). Without adequate protections being in place, this data can be accessed illegally by cyber criminals and patient data exposed.

HIPPA is US legislative act, which has been designed to provide this protection via a set of specific rules that govern how this data is handled and stored. However, it makes no distinction between US and non-US based companies. This means that all US healthcare companies who outsource medical and healthcare call centre services must comply with the act, even if these services are overseas.

As Outsourced is located in the Philippines, we ensure that your call centre is 100% HIPAA compliant, because we understand the importance of maintaining the integrity and privacy of your patient’s data. This means that your call centre will operate at the highest standards, because Outsourced is committed to meeting all HIPAA compliance requirements.

For more information on hiring HIPAA Specialists in the Philippines for your company’s healthcare call centre, contact Outsourced today.

With working from home becoming more and more popular, the demand for remote call centers is also increasing. This popularity is a combination of many factors, but one of the biggest is that technology has advanced to the point where being a home-based call center agent is a viable working option.

Outsourced operates a PCI DSS Compliant Call Center. As with many businesses, when you contact Outsourced, your call goes through to our Call Center where you are able to make payments using your credit or debit card. Since the success of our business relies on building positive and trustworthy relationships with our clients, one of our basic guidelines is to maintain the integrity of our client company’s information.

Managing your own in-house Philippines contact centre can often strain both the infrastructure and the finances of many small to medium sized companies. This is one of the reasons why call centre outsourcing is a very popular option for many companies in the Philippines, because they can streamline their workforce and optimise their revenue.

With the continuous rise of digital marketing and its undeniable success in building brand recall, lead generation and profit, it only seems logical to further improve this trend by integrating another tried and tested method that has worked well over the years.