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Increase revenue with a remote-based Customer Experience (CX) Specialist

The customer experience (CX) is defined by the total of their interactions with your business. If these interactions are positive then your sales and revenue increase and you gain a competitive edge in the marketplace. This is where a remote-based Customer Experience Specialist fits into your team because it’s their job to create a strategy that enhances the customer experience.

Customer-Experience-Specialist

What does a Customer Experience Specialist do?

The role of a Customer Experience Specialist is to ensure that your customers and potential customers feel connected to your brand. At every touchpoint along their journey, whether it’s a social media post, website page, Google ad or online chat, customers and potential customers need to feel valued and respected.

An offshore Customer Experience Specialist creates a strategy that personalises these interactions and provides consumers with positive experiences. As these positive experiences accumulate you begin to develop customer loyalty and sales and revenue increase accordingly.

Essentially, this is a customer-centric role focussed on the customer journey, across all platforms and channels and all departments within your company. They identify customer needs and work with your IT, sales and marketing staff to create a strategy that optimises your company’s customer services and enhances brand awareness.

Benefits of Outsourced CX Services

Outsourced CX Services provide all the benefits of in-house CX Services but save you up to 75% of the costs, compared to hiring locally. When you hire CX Specialists in the Philippines you gain an experienced professional who creates memorable brand experiences for your customers and potential customers.

Positive brand experiences are becoming increasingly important to consumers and can even be more important than price. So when you create a journey of exceptional brand and buying experiences for your customers, you not only gain positive online reviews but also increased conversions and retention, and your reputation, sales and revenue increase. You also gain a vital edge over your competition as your company becomes the go-to authority in your market space.

Customer Experience Outsourcing in the Philippines

When you try to hire CX Specialists within your local area, you’ll be competing with every other company that wants the same type of expertise. With a limited number of specialists available, you’ll likely spend a significant amount of time and money on the recruitment process and still struggle to find the right person for the job.

On the other hand, Customer Experience Outsourcing in the Philippines gives you access to an extensive pool of experienced and qualified professionals who are happy to work for your company.

Your offshore CX Specialist works at our state-of-the-art facility in the Philippines with Outsourced providing everything they need to fulfil their role with your company. We supply their office space, computer hardware, HR support and fast-speed internet and your company benefits from their expertise.

Your new Customer Experience Specialist quickly consults with your IT, sales and marketing teams to develop a strategy that brings results fast.

For more information on hiring remote CX Specialists in the Philippines for your company, contact Outsourced today for more information.

By |November 3rd, 2022|Call Center Services, Outsourcing Staff|Comments Off on Increase revenue with a remote-based Customer Experience (CX) Specialist

All you need to know about outsourcing inbound and outbound call center services in the Philippines

outsourcing inbound and outbound call center services Philippines

Have you recently considered setting up an inbound or outbound call center in the Philippines? Just about every business relies on inbound or outbound marketing to sell their products or services. However, setting up call centers to manage outbound, inbound or a combination of these sales tactics can be expensive and labour-intensive.

This is where Outsourced comes into the picture because we provide both outbound and inbound call center services by outsourcing in the Philippines. You can save up to 75% of the costs of hiring locally, when you set up these services in the Philippines and we can even manage these centers for your company.

Some business owners, however, are not sure whether inbound, outbound or a combination of these strategies is best for their situation. So let’s take a look at both of these options, so you can make an informed decision for your company.

Inbound call center services outsourcing in the Philippines

If you set up an inbound call center in the Philippines, this means that your company relies on potential customers contacting your call centre for information on your products or services. These contacts usually come via email and content marketing, social media posts, affiliate marketing and SEO where the focus is on the customer’s pain points.

So your inbound call center in the Philippines doesn’t deal with cold calls, but with responding to enquiries that have been driven by the above marketing strategies. In other words, leads and potential customers contact your call center, rather than the other way around. The staff in your call centre can then respond by helping these potential customers understand how your products or services help alleviate their pain points.

The benefits of inbound call center services outsourcing in the Philippines are that it’s easy to reach people using the internet and generates more traffic to your website. It also helps to build positive relationships with potential customers and gives them time to make a decision, as opposed to cold calling that can be time limited.

Outbound call center services outsourcing in the Philippines

If you set up an inbound call center in the Philippines, this means that your company relies on potential customers contacting your call centre for information on your products or services. These contacts usually come via email and content marketing, social media posts, affiliate marketing and SEO where the focus is on the customer’s pain points.

So your inbound call center in the Philippines doesn’t deal with cold calls, but with responding to enquiries that have been driven by the above marketing strategies. In other words, leads and potential customers contact your call center, rather than the other way around. The staff in your call centre can then respond by helping these potential customers understand how your products or services help alleviate their pain points.

The benefits of inbound call center services outsourcing in the Philippines are that it’s easy to reach people using the internet and generates more traffic to your website. It also helps to build positive relationships with potential customers and gives them time to make a decision, as opposed to cold calling that can be time limited.

Outbound call center services outsourcing in the Philippines

If you set up an outbound call center in the Philippines, this means that your company relies on your sales people or call center staff contacting potential customers. This is opposite to inbound marketing tactics where you wait for leads to contact your company.

When you engage in outbound call center services outsourcing in the Philippines, you tend to focus on cold calling and mass advertisements, such as billboards or trade shows. Cold calling can be a remarkably successful strategy, but you need expert staff in your call center to nurture these potential leads.

The benefits of an outbound call center in the Philippines is that it can be easily scaled up or down, depending on your workload and provides an efficient way to qualify leads. Outsourced can help you hire experienced sales staff for your call center and manage the operations of the centre for your company.

Which is best for your company?

 Many companies use a combination of both outbound and inbound marketing, because it gives them the best of both worlds. However, some companies with a short sales cycle or limited budget tend to opt more for inbound call centers, whilst those with longer sales cycles, sell high-end products or products that are new to the market tend to opt more for outbound sales tactics.

For help setting up an inbound or outbound call centers in the Philippines for your company, contact Outsourced today for more information.

By |March 9th, 2022|Call Center Services|Comments Off on All you need to know about outsourcing inbound and outbound call center services in the Philippines

Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business

FIlipino Call Center Agents - Outsourced PH

If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents

Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent English, as you need. We can even provide you with an entire team, all set up and ready to go. We can also supply you with a team of Filipino customer service staff who can handle all the enquiries from your customers via phone, email, SMS and online chat.

Why employ Filipino call center agents?

The biggest reason to hire Filipino call center agents is because of the costs. You can easily save up to 75% of the costs of hiring locally-based call center agents when you opt to hire offshore in the Philippines. As mentioned above, another huge benefit of this strategy is that in the Philippines, English is taught to the children in school, so just about every Filipino speaks English fluently. This ability helps to streamline communications between your call center staff and customers, enhancing customer morale and facilitating a quick resolution to their enquiries.

All our Filipino telemarketers, call centre agents and customer service staff are experienced in their field and come highly recommended. Let’s take a look at some of the tasks your outsourced Filipino call center agents, telemarketers and customer service operators can perform for your company.

Filipino call center agents

Our Filipino call center agents can perform all your end-to-end sales processes, including managing customer service enquiries and even upselling to prospective customers. Whilst operating remotely, your new Filipino call center agents will become vital members of your in-house team. With access to PCI DSS certified staff, we can also provide you with Filipino call center agents who are able to process credit card purchases.

Many companies know they need a call center or that they need to expand their existing centre but find that the costs are too prohibitive. Outsourced ensures that your costs are kept to an absolute minimum with transparent fixed monthly rates and no long term contracts. These cost savings give you the opportunity to select the most experienced and highly qualified Filipino call center agents to create an efficient and high quality team for your company.

Filipino telemarketers

If your company needs to increase sales and expand your market share, a team of offshore Filipino telemarketers can make it happen! Outsourced can provide you with experienced telemarketers who will confidently sell your products or services to prospective customers. We can supply you with both home-based or office based telemarketers who work full-time for your company. With excellent English language skills, Filipino telemarketers can easily discuss the benefits of your products or services with prospects and answer all their questions.

Filipino customer service staff

With a full team of Filipino customer service staff you can be confident that your customers and potential customers have a positive experience at every touch point of your business. Our remote customer service staff provide the support and empathy needed by your customers and have excellent written, verbal and administrative skills. Outsourced can supply you with an entire team of Filipino customer service staff or just a single employee.

For help putting together a team of Filipino call center agents, telemarketers or customer service staff for your company, contact Outsourced today.

By |June 10th, 2021|Call Center Services|Comments Off on Hiring Full-Time Remote Filipino Call Center Agents: How It Can Help Your Business

How to Hire HIPAA Specialists in the Philippines

How To Hire HIPAA Specialists

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA).

This act governs how this information must be collected, stored and transmitted. So if you are setting up a call centre, key employees must be HIPAA specialists. The easiest way to remain in compliance with this act is to leverage the experience of existing healthcare BPO services, such as Outsourced.

Our healthcare call centre outsourcing services

As a specialist healthcare BPO in the Philippines we can set up your dedicated remote offshore team very quickly and with no fuss. You simply send us a list of employees that you need for your call centre, along with the criteria for each role and we will provide you with a short list of candidates. Once you have made your selection, we then onboard these employees and set up a dedicated HIPAA Compliant Call Centre for your company.

Our offshore call centre outsourcing services include hiring full time dedicated HIPAA specialists as well as call centre operators, contact centre consultants and any other staff you may require on your team. The Philippines has a huge pool of very talented professionals who prefer to work remotely and who are happy to work flexible hours to provide you with a dedicated 24/7 call centre.

When you hire HIPAA Specialists in the Philippines via Outsourced, we provide all the resources and infrastructure they need to perform their role for your company. These include the technology, computers, telecommunications and software they need as a call centre. We can even provide a dedicated full time manager for your call centre who can send you daily or weekly reports, whichever is more suitable. You can then liaise with your call centre manager on an as-needed basis.

Why do you need a HIPAA Compliant Call Centre in the Philippines?

When patients contact your call centre, their call is logged and data concerning their call is transferred and stored (usually in the cloud). Without adequate protections being in place, this data can be accessed illegally by cyber criminals and patient data exposed.

HIPPA is US legislative act, which has been designed to provide this protection via a set of specific rules that govern how this data is handled and stored. However, it makes no distinction between US and non-US based companies. This means that all US healthcare companies who outsource medical and healthcare call centre services must comply with the act, even if these services are overseas.

As Outsourced is located in the Philippines, we ensure that your call centre is 100% HIPAA compliant, because we understand the importance of maintaining the integrity and privacy of your patient’s data. This means that your call centre will operate at the highest standards, because Outsourced is committed to meeting all HIPAA compliance requirements.

For more information on hiring HIPAA Specialists in the Philippines for your company’s healthcare call centre, contact Outsourced today.

By |December 16th, 2020|Call Center Services|Comments Off on How to Hire HIPAA Specialists in the Philippines

How Do You Manage A Remote Call Center?

remote call center - Outsourced PH

With working from home becoming more and more popular, the demand for remote call centers is also increasing. This popularity is a combination of many factors, but one of the biggest is that technology has advanced to the point where being a home-based call center agent is a viable working option.

By |April 16th, 2020|Call Center Services|Comments Off on How Do You Manage A Remote Call Center?

Learn more about Outsourced’s PCI DSS Compliant Call Center

Outsourced operates a PCI DSS Compliant Call Center. As with many businesses, when you contact Outsourced, your call goes through to our Call Center where you are able to make payments using your credit or debit card. Since the success of our business relies on building positive and trustworthy relationships with our clients, one of our basic guidelines is to maintain the integrity of our client company’s information.

By |February 20th, 2020|Call Center Services|Comments Off on Learn more about Outsourced’s PCI DSS Compliant Call Center

Streamlining Your Business With Contact Centre Outsourcing in the Philippines

Managing your own in-house Philippines contact centre can often strain both the infrastructure and the finances of many small to medium sized companies. This is one of the reasons why call centre outsourcing is a very popular option for many companies in the Philippines, because they can streamline their workforce and optimise their revenue.

By |November 8th, 2019|Call Center Services|Comments Off on Streamlining Your Business With Contact Centre Outsourcing in the Philippines

Effective Telemarketing Techniques: The Potent Combination of Digital Marketing & Telesales

Effective Telemarketing Techniques

With the continuous rise of digital marketing and its undeniable success in building brand recall, lead generation and profit, it only seems logical to further improve this trend by integrating another tried and tested method that has worked well over the years.

By |October 13th, 2017|Call Center Services|Comments Off on Effective Telemarketing Techniques: The Potent Combination of Digital Marketing & Telesales

Happy client testimonials

Extremely professional

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

Extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

Incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

High quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."