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Outsourced’s call center staffing services can cover the end-to-end sales process and more. Your dedicated staff can handle everything from managing customer service inquiries, all the way to upselling your products to prospective customers.

We can recruit for your business a team of inbound call center professionals experienced in resolving customer issues with patience and respect. The customer service center staff can work alongside outbound call center staff where your call center agents will be dedicated to your business, generating leads, finalizing sales and retaining these customers for you. We can even hire pci dss certified call center agents to handle your credit card processing. 

Call center staff are extremely costly to operate in your local market so outsourcing call center services and hiring your call center staff offshore is always the best idea, especially when considering the benefits of a location like the Philippines. Whether you need a remote Filipino call center agent who is home-based or an office-based call center team, look no further than Outsourced. 

Hire Call Center Staff

Look no further than Outsourced Call Center Philippines to build you a dedicated team of remote Call Centre Professionals. We have vast experience hiring various call center roles such as:

• Call Centre Outbound Operator
• Inbound Call Centre Customer Service Representative
• Inbound Sales & Customer Service Consultant
• Call Centre Consultant
• Call Centre Officer
• Inbound Customer Service Officer
• Customer Service Consultant
• Customer Service Representative
• Customer Solutions Representative
• Call Centre Sales Agents
• Customer Resolution Consultant
• Customer Service Agent
• AI-Augmented CX agents
• Contact Centre Representative
• Outsourced E-Commerce Call Centre Agents

Philippines call centers are world renowned for being economical and effective. Even before they are hired and trained, your Filipino call center agents are naturally eloquent and persuasive in English and have a strong understanding of Western culture. From this solid foundation, their years of call center experience have only strengthened these skills in order for them to help you achieve your campaign objectives.

Contact Center Managed Services in the Philippines

Call center managed services refer to the outsourcing of call center operations to a third-party service provider. This includes tasks such as customer support, technical support, telemarketing, and other communication-based tasks.

The main goal of these services is to ensure seamless communication with customers, improve customer satisfaction, and allow businesses to focus on their core competencies while the service provider takes care of the call center operations.

This involves not just managing the staff who handle the calls, but also the technology infrastructure needed for the operation of the call center. The service provider is responsible for ensuring that all systems are operational and up-to-date, and may also provide training for the call center staff.

The benefits of using call center managed services include cost savings, access to specialized skills and technology, increased efficiency and productivity, and the ability to scale operations up or down depending on business needs.

Our team at Outsourced specialize in providing world-class contact center managed services that will enhance your business capabilities.

Contact Centre Outsourcing Philippines

Outsourcing your call center to the Philippines with Outsourced brings about cost reduction (save up to 75% compared to hiring locally) and extended 24/7 hours of operation, enabling businesses to allocate resources efficiently and serve customers around the clock. Furthermore, it enhances service quality and provides business continuity by leveraging a larger call center workforce and establishing backup operations in another location. These benefits contribute to improved customer experiences, increased customer satisfaction, and the overall success of your business.

Outsourced is one of the best call center outsourcing companies and providers within the Philippines. We are ISO Certified, Great Place To Work Certified, and recognized by the top organizations in outsourcing and tech — such as Outsource Accelerator and Sprout.

Outsource to the Philippines today and benefit from the unparalleled call center services these trained specialists provide.

To learn more about hiring a call center service representative in the Philippines simply contact us now.