Have you recently considered setting up an inbound or outbound call center in the Philippines? Just about every business relies on inbound or outbound marketing to sell their products or services. However, setting up call centers to manage outbound, inbound or a combination of these sales tactics can be expensive and labour-intensive.

This is where Outsourced comes into the picture because we provide both outbound and inbound call center services by outsourcing in the Philippines. You can save up to 75% of the costs of hiring locally, when you set up these services in the Philippines and we can even manage these centers for your company.

Some business owners, however, are not sure whether inbound, outbound or a combination of these strategies is best for their situation. So let’s take a look at both of these options, so you can make an informed decision for your company.

Inbound call center services outsourcing in the Philippines

If you set up an inbound call center in the Philippines, this means that your company relies on potential customers contacting your call centre for information on your products or services. These contacts usually come via email and content marketing, social media posts, affiliate marketing and SEO where the focus is on the customer’s pain points.

So your inbound call center in the Philippines doesn’t deal with cold calls, but with responding to enquiries that have been driven by the above marketing strategies. In other words, leads and potential customers contact your call center, rather than the other way around. The staff in your call […]

If you want to cut your costs but require call centre staff who speak fluent English, then you need to contact Outsourced and ask about hiring Filipino call center agents. 

Outsourced is the leading provider of offshore Filipino telemarketers and call centre agents and can provide you with as many experienced agents who speak fluent English, as you need. We can even provide you with an entire team, all set up and ready to go. We can also supply you with a team of Filipino customer service staff who can handle all the enquiries from your customers via phone, email, SMS and online chat.

Why employ Filipino call center agents?

The biggest reason to hire Filipino call center agents is because of the costs. You can easily save up to 75% of the costs of hiring locally-based call center agents when you opt to hire offshore in the Philippines. As mentioned above, another huge benefit of this strategy is that in the Philippines, English is taught to the children in school, so just about every Filipino speaks English fluently. This ability helps to streamline communications between your call center staff and customers, enhancing customer morale and facilitating a quick resolution to their enquiries.

All our Filipino telemarketers, call centre agents and customer service staff are experienced in their field and come highly recommended. Let’s take a look at some of the tasks your outsourced […]

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA).

This act governs how this information must be collected, stored and transmitted. So if you are setting up a call centre, key employees must be HIPAA specialists. The easiest way to remain in compliance with this act is to leverage the experience of existing healthcare BPO services, such as Outsourced.

Our healthcare call centre outsourcing services

As a specialist healthcare BPO in the Philippines we can set up your dedicated remote offshore team very quickly and with no fuss. You simply send us a list of employees that you need for your call centre, along with the criteria for each role and we will provide you with a short list of candidates. Once you have made your selection, we then onboard these employees and set up a dedicated HIPAA Compliant Call Centre for your company.

Our offshore call centre outsourcing services include hiring full time dedicated HIPAA specialists as well as call centre operators, contact centre consultants and any other staff you may require on your team. The Philippines has a huge pool of very talented professionals who prefer to work remotely and who are happy to work flexible hours to provide you with a dedicated 24/7 call centre.

When you hire HIPAA Specialists in the Philippines via Outsourced, we […]

With working from home becoming more and more popular, the demand for remote call centers is also increasing. This popularity is a combination of many factors, but one of the biggest is that technology has advanced to the point where being a home-based call center agent is a viable working option. (more…)

Outsourced operates a PCI DSS Compliant Call Center. As with many businesses, when you contact Outsourced, your call goes through to our Call Center where you are able to make payments using your credit or debit card. Since the success of our business relies on building positive and trustworthy relationships with our clients, one of our basic guidelines is to maintain the integrity of our client company’s information.

(more…)

Managing your own in-house Philippines contact centre can often strain both the infrastructure and the finances of many small to medium sized companies. This is one of the reasons why call centre outsourcing is a very popular option for many companies in the Philippines, because they can streamline their workforce and optimise their revenue. (more…)

With the continuous rise of digital marketing and its undeniable success in building brand recall, lead generation and profit, it only seems logical to further improve this trend by integrating another tried and tested method that has worked well over the years. (more…)