Outsourcing Partner: Choosing the right one for your company

offshore outsourcing

When selecting a freelancer or third party outsourcing company for your business, there are several factors to be taken into consideration to ensure you are working with the most suitable partner. Here are a few tips to ensure your professional relationship with your outsourcing partner is effective and maximises business growth.

Research, research, research.

In order to be left with the perfect offshore outsourcing partner for your company, it’s advisable to research your contending companies or freelancers, including their mission statements, the standards they hold and how business is done. Be sure that they’re the type of company to prioritise your success and truly care about completing their job properly for your benefit and are interested in establishing a concrete professional relationship. By short selecting this type of business process outsourcing partner, not only does it guarantee a successful partnership, but it also means they won’t hesitate to acknowledge if their services aren’t a good fit for the work you are requesting, even if it means the loss of a prospective client.

Consider the size of your project.

If your project contains a multitude of diverse tasks, chances are that you will need to look for a company rather than an individual to ensure that the work that you are outsourcing is completed to the standard you desire. Whilst a freelancer may be suitable for simple projects, they may not have the skills necessary to complete bigger, more complex jobs effectively.

Analyse and verify skills being presented.

It’s beneficial to ask about their professional background, their history with various projects and how they performed. In saying so, references are a crucial determination of verifying these skills that are being put forward. By discussing the work of your potential outsourcing partner with their past clients and researching how their performed, it gives you a window to a general idea of the standard to which they work and what to expect should you hire them.

Don’t sacrifice outsourcing partner value for money.

Cheaper does not necessarily mean better especially when it comes to outsourcing IT services. It’s imperative that you look at the substantial value they company has to offer against what you pay. When selecting an offshore staff and outsourcing partner, analyse their experience, practices, risk management, local knowledge and accountability. All of these factors are crucial to ensuring a successful partnership and it’s not advisable to compromise these elements in exchange for a cheaper rate.

Are they reliable?

One advantage of having a third party offshore outsourcing partner is that you eliminate the trouble of hiring another employee to your company whilst saving on labour costs. However this essentially requires a heavy amount of trust and communication skills as they aren’t situated down the hall from your office where you can easily catch up with their progress at any given time. A high level of reliability needs to be expected so you can be guaranteed with a consistent workflow without needing to micromanage their every move. As a CEO or Director, your aim is to establish a trusting professional relationship with the security that your employers are completing their job effectively and efficiently. This will allow you to concentrate on your own responsibilities.

Be sure you can communication isn’t an issue.

Communication is essential for any project. Finding a potential offshore outsourcing partner often has you looking at overseas countries, meaning you need to establish an effective method for daily interaction for project progression meetings and updates. That said, it’s also important there is a minimal language barrier existing – it can be quite restrictive if your outsourcing partner has difficulty understanding your instructions due to their lack of English proficiency. Be sure to choose an outsourcing country that provides this; the bpo Philippines industry has been a popular bpo solutions and outsourcing hub due to their strong English fluency and heavily Americanised culture, allowing them to work effectively with Australian companies.

Allow these steps to be a guide to choosing and filtering your outsourcing partner to ensure you receive the best partnership for your company.

Outsourced is a leading it outsourcing bpo Philippines company that provides dedicated remote staff and offshore staffing services. As one of the leading IT bpo solutions experts today, our goal is to find and place exceptional remote staff who are sure to exceed your expectations. For more information on how to get started with Outsourced, contact us today!

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Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

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