Hire offshore talent for the Retail & eCommerce industry
Offshore staffing to the Philippines to support the retail sector is booming with the growth of online sales and the requirement for 24/7 support. International retailers are looking to improve their customer service, digital marketing, and ecommerce site maintenance by outsourcing these roles to the Philippines and grow online and offline revenues for their brand or retail store.
There are a plethora of offshore staffing roles in the Philippines that can support both Bricks & Mortar retailers and eCommerce businesses around the world. Our founder and CEO Mike Larcher ran an award-winning digital commerce agency in Australia for 2 decades specialising in the retail sector and has experience servicing some of the worlds largest brands and retailers such as Olympus, HP, Guess, Woolworths, Yamaha and many more.
Whether you are looking for a remote home-based customer service representative or an office-based e-commerce specialists, any role that can be done remotely can be serviced by Outsourced.
From offshore sales consultants and technical support specialists to accounts payable or receivable specialists you can build a quality team of remote staff in the Philippines with Outsourced to support your retail or ecommerce business.
Explore our most popular roles
We have experience hiring retail & eCommerce staff in roles such as:
Building offshore retail & eCommerce services teams is a rapidly growing trend as companies struggle to cut costs whilst retaining the expertise of specialist staff. Many roles within the retail & eCommerce industry can easily be managed from the Philippines, which is why outsourcing is such a popular strategy.
Benefits of offshore teams in the Retail & eCommerce industry
If you’ve invested in an e-commerce store for your business or are considering selling online, the benefits of offshore teams in the retail industry will be of interest. These benefits include the ability to quickly put in place remote teams that are experienced in the retail industry. If you’re an established online store these support teams can help to boost your sales and revenue whilst start-ups can quickly start growing their market share and getting sales.
Whether you want a customer service team, digital marketers, e-commerce specialists, sales consultants or accounts personnel, remote-based teams are a great way to boost your retail and e-commerce business. It’s all about saving time and money whilst having easy access to talented professionals who are happy to work full-time for your business.
Located at one of our state-of-the-art facilities in the Philippines, we provide all the infrastructure and resources for your offshore support team. This means that you save even more time and money by not managing their HR, payroll, taxes and leave entitlements. You also don’t need to provide them with high-speed internet access or high-tech computers. We provide all this and much more at each of our facilities in the Philippines.
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Why hire Retail & eCommerce teams at Outsourced
Offshore outsource your Retail & eCommerce team to the Philippines and access superior talent.
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Hire the best
Find qualified staff in the top 1% of marketing talent in the Philippines.
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Retain your staff
Secure engaged and productive marketers at a certified Great Place To Work.
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Remain secure
Ensure company data stays protected with ISO-certified data management practices.
Building outsourced Retail and eCommerce support teams
Building outsourced retail industry support teams is one of the best ways to increase your customer base and maximise revenue. With access to an extensive range of highly experienced and qualified professionals in the Philippines, it’s easy to cut costs by building offshore retail industry support teams.
All you need to do is provide us with your criteria and we’ll search our database for the most suitable candidates and manage all the recruitment processes. Once you’ve made your selection, we’ll also manage the onboarding of your new retail industry support teams.
We provide several state-of-the-art facilities in the Philippines with high-speed internet, high-tech computers, individual workstations and meeting rooms. We also manage all the HR, payroll, annual leave, sick leave and taxes for your support teams, as well as complete all the paperwork involved when hiring overseas employees.
With access to thousands of talented professionals in the Philippines, building outsourced retail industry support teams is a sensible strategy that helps to grow and expand your business. It’s an amazingly simple way to save money whilst quickly increasing your productivity without the stress of an expensive and time-consuming recruitment drive.
How It Works
Steps to outsource staff for the Retail and eCommerce industry
Whether you are looking for a remote home-based customer service representative or an office-based e-commerce specialists, any role that can be done remotely can be serviced by Outsourced.
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1
You provide us with a job description
Just tell us what you need
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2
We recruit talented professionals
Only the best. Quality assured
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3
Your dedicated staff report to you daily
Full time remote or office-based
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4
We manage the operations
And ensure quality standards
As featured in
"Outsourced has established itself not just as a staffing company, but as a comprehensive solutions provider"
Trusted by 400+ leading companies
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Talk to us about hiring a Retail & eCommerce in the Philippines
Frequently asked questions
Hiring an outsourced team in the Retail & eCommerce industry is easier than you think. Didn’t find the answer you were looking for? Contact us.
Can I hire people in Retail and eCommerce who already understand AU/US/UK standards?
Yes. We head hunt the top 1 percent of talent who match your requirements. Some clients prefer to hire high potential candidates and train them, which we can also do. Or we can find people who are ready to go, since all candidates are hand picked, interviewed, and selected by you.
How much do offshore Retail and eCommerce roles usually cost?
The cost of hiring staff in the Retail and eCommerce industry depends on factors such as experience level, skill set, and location. We provide one simple fixed monthly invoice that combines the staff salary with our service fee, which covers recruitment, HR, payroll, IT support, facilities, and compliance. This model allows you to hire top talent at up to 75% less than hiring locally, while maintaining full control over their day-to-day work.
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Can I start with 1 role in Retail and eCommerce and grow it into a team?
Yes. Many clients begin with one role to test the process, then add related roles once they see quality and communication working. Because we recruit across multiple functions in Retail and eCommerce, we can scale from 1 to a full team, even across countries, and keep it on one invoice.
Why hire Retail and eCommerce staff through Outsourced?
Outsourced gives you access to highly skilled Retail and eCommerce professionals backed by ISO-certified systems, premium facilities, and an award-winning staff culture. We provide dedicated full-time employees who become an integrated part of your team. With 98% staff retention and clients across APAC, North America, and Europe, we’re trusted by hundreds of companies to build high-performing offshore teams that scale reliably.
View 25 reasons why Outsourced here