Find more answers in our frequently asked questions

Offshoring is a type of outsourcing where the work is specifically delegated to a provider in another country, usually to reduce costs or access skilled talent.

Offshoring outsourcing involves hiring a 3rd party business overseas (like Outsourced) to provide services. With Outsourced in the Philippines you can save up to 75% compared to hiring locally.

Staff augmentation usually refers to bringing in external talent, often contractors, for short-term or project-based needs. You manage them directly, but may also handle some admin or HR tasks depending on the arrangement.

Staff leasing is a more traditional term where a provider legally employs the staff and assigns them to your business. At Outsourced, we prefer to call it offshore staffing, a more modern and human approach where we handle recruitment, HR, payroll, compliance, and facilities, while you manage the team day to day. Your dedicated staff work exclusively for you and feel like a true extension of your in-house team, just based offshore.

We were founded in 2012 so have been operating for over a decade now. Our Founder & Directors are from Australia and started the company with a focus on quality from day one.

Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality. We also cover this within our contract with the client. We are ISO 27001:2022 and ISO 9001:2015 certified

We dont believe in locking clients in. On the contrary, we believe in providing exceptional service so that clients WANT to stay for the long term. Our engagement simply renews month to month.

If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan (PIP). After the 30 day PIP if the staff have not improved they can be released.

Yes. Outsourced provides ‘Health Maintenance Organization’ (HMO) benefits to all staff. HMO plans offer a wide range of healthcare services through a network of providers.

Our dedicated support team runs monthly engagement initiatives focused on staff wellness, connection, and growth. From team-building events and wellness activities to recognition programs and career development, we create an environment where people feel valued and supported.

These initiatives are key to our 98% staff retention rate, helping ensure the time and resources you invest in training your team aren’t lost to unnecessary turnover. By prioritising mental health, work-life balance, and employee satisfaction, we help your offshore team stay motivated, productive, and committed long-term.

All Filipino employees are entitled to a mandatory year-end bonus equivalent to one (1) month salary regardless of the nature of their employment. This 13th month pay has already been factored into the Outsourced monthly fee (no additional charge).

Yes. For office-based staff we utilize premium and dedicated internet services via Fiber Optic Facilities and a fully-redundant Gigabit Ethernet Network. We also have a secondary failover network to ensure the greatest uptime and performance of your staff. Outsourced shall provide a high speed internet connection of up to 10 megabytes per second (10mbps) per person. Clients with teams can share bandwidth (e.g. a team of 10 could share 100mbps). Outsourced can provide additional mbps upon request at an additional agreed upon cost.

Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x 15 mins break)

Yes, Outsourced provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.

Yes. In the unlikely event of a disaster your staff may (after client approval) be temporarily transferred to another Outsourced location or to Work From Home setup. We have office space in buildings around several locations in Manila.

Yes. To reward clients who grow larger teams with us we provide a team discount on our Service Fee. The discount is applied to all staff in the team.

Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.

Invoice payment may be made in either USD, AUD, EURO, GBP, NZD, SGD or CAD and local payment options are available through nominated country banks that have no transfer fees. You can also pay via Credit Card (charges apply).

Yes. We have considered all sick and vacation leave as well as all regular and special holidays while calculating the fixed monthly rate. In the event the staff took more leave than allocated you would be credited based on the day rate.

The day rate is calculated as the fixed monthly rate x 12 months / 261 working days.

The standard Outsourced policy is 10 sick leave (SL) and 10 vacation leave (VL) days within the first year and 10 sick and 15 vacation days after 2 years of service. This is on-top of the regular Philippines holidays. Staff vacation days are taken only after client approval. Unused leave days (SL/VL) are charged annually to the client at the day rate.

If the staff are required to work on a Philippine regular holiday a small premium will be payable to the staff and invoiced to the client. The Client is required to pay 200% of the standard day rate if they require their staff to work on a ‘Regular Holiday’ or 130% for a ‘Special Non Working Day’.

In case of employment termination due to redundancy, staff are entitled to separation pay of one month’s pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, Outsourced applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full. In the event the provision is not sufficient to cover the full value of redundancy the Security Deposit will be used to cover the remaining pay to the staff.

We can provide your proposal and monthly fee in USD, AUD, EURO, GBP, NZD, SGD or CAD. Quotes provided in any currency other than PESO will adjust monthly based on currency movement. PESO invoicing is only available for companies located in the Philippines.

Outsourced company expenses are in Philippine Peso (PHP). On an ongoing basis, the rate charged in the Client’s chosen currency will continue to be converted from PHP. As a result, the rate charged each month in the Client’s currency will reflect changes in foreign exchange rates.

We pride ourselves on the high quality of our standard equipment. If you would like to upgrade the standard equipment we will provide a custom quote depending on your requirements.

Yes. The one (1) month Security Deposit will be credited to the final invoice in the event you decide to cancel. The Security Deposit invoice requires payment receipt for an official job offer to be made.

The Client is required to pay any extra charges for additional hours (eg overtime) that staff may work during any particular month. Considering ‘Overtime’ is charged at 125% the standard day rate your dedicated staff will only work overtime hours following your written approval.

Yes, though to meet Philippine labor law the Client is required to pay 110% of the standard day rate for work performed during ‘Night Differential’ hours 10pm – 6am (Manila). If you have already requested your staff to work during Philippines night time and we have listed above within the proposal requirements the Night Differential fee will have already been considered in the quoted Monthly Fee (no additional charge).

Yes. If any third party licensed software is required (e.g. photoshop) its cost will be borne by the Client. Additional costs will only be incurred upon written request and approval of the Client.

Every 12 months the dedicated staff will receive an annual salary review which is typically an increase of 2.5% – 10% depending on performance or promotion. To assist retention there is a minimum annual increase of 2.5% on the staff salary. The Client will decide and approve any additional appropriate increase above this.

This fee is required to commence the recruitment process and helps to cover job posting, linkedin recruiter access, enterprise applicant tracking software, quality sourcing, candidate background checks, account creation, software setup and staff on-boarding.

We provide a job offer Service Level Agreement (SLA) of 15 working days for contact center/admin staff and 25 days for professional services staff. If we do not meet our SLA the setup fee will be 100% refunded on your request.

If the staff you select leave or do not meet your expectations within the first 12 months from their start date then you will not need to pay a setup fee for their replacement.

Here is a list of Philippines holidays. The Outsourced Support team will also send you reminders in advance.

It is not mandatory, though it is the preference of many of our clients as a way to motivate their staff. Any incentives are paid directly to your staff and they receive the full amount that clears in our bank account after currency loss and bank fees (we do not take a cut). We can invoice this variable amount separately each month on-top of your Monthly Fee.

With over a decade of recruitment experience, we combine AI-enhanced sourcing, advanced applicant tracking systems, and deep LinkedIn data insights to identify the top 1% of talent. But finding great candidates is only part of it—attracting them is where we truly stand out.

As an award-winning, Great Place to Work-certified company with a strong employer brand and positive culture, we attract top-tier professionals who actively want to be part of our community. Our high retention rate, professional work environments, and long-term career growth opportunities make us an employer of choice for elite offshore talent.

Yes! At Outsourced, every team we build is custom-tailored to your exact needs, from sourcing talent with the right skills and cultural fit, to designing the work setup, equipment, and processes that align with your business. We handpick the top talent specifically for you, ensuring your offshore team is a seamless extension of your organisation, ready to drive results from day one.

Yes! You can explore what our clients say about working with us here Client Testimonials.

We’re proud to support over 350 active clients globally, from SMEs to large enterprises, with offshore teams ranging from a single staff member to entire dedicated departments.

Not at all. English is one of the two official languages of the Philippines and is the primary language used in business, education, and government. In fact, the Philippines consistently ranks among the top countries in Asia for English proficiency — with over 90 million English speakers nationwide. All our staff are vetted for excellent verbal and written English skills, and we even provide video introductions and interviews so you can assess communication fit before hiring.

The Philippines is one of the most Westernised countries in Asia, with strong cultural alignment to the US, Australia, and the UK. Western media, education systems, and corporate practices are deeply ingrained, which makes it easy for Filipino staff to adapt to international clients’ ways of working. Many of our professionals have experience working with global companies and can integrate seamlessly into your business.

Absolutely. Your staff are 100% dedicated to your business, they don’t work for anyone else. You manage them directly, set their tasks, track their performance, and integrate them into your systems, processes, and culture just like you would an in-house team. We simply handle recruitment, HR, payroll, and support so you can focus on results. Think of them as an extension of your team – just offshore.

We use a transparent salary + fixed service fee model. The total cost depends on the salary we negotiate with the candidate. You choose from shortlisted candidates based on skills and value. Most clients save up to 75% compared to hiring locally.

Try our team builder calculator here

Most EORs are SaaS platforms focused solely on the legal employment layer. Outsourced includes EOR as part of our service, but we go much further. We also handle recruitment, facilities, equipment, IT support, HR, and staff retention programs, giving you a fully supported offshore staffing solution. You get everything from talent sourcing to ongoing team performance management, all under one roof. So while EOR is just one piece of the puzzle, Outsourced delivers the full picture.

Freelancer platforms like Upwork are designed for short-term, project-based work with independent contractors who are not dedicated to your business.

Outsourced provides full-time, dedicated staff who work exclusively for you. We handle recruitment, HR, payroll, and legal compliance so you can focus on managing your team and growing your business.

Outsourced is the legal employer of the staff we provide. We handle all employment contracts, payroll, government-mandated benefits, tax compliance, and HR administration in accordance with local labour laws in each country where we operate.

While you manage the day-to-day tasks and performance of your offshore team, we take care of the legal and administrative responsibilities, ensuring full compliance and minimising your risk. This structure allows you to build and manage your dedicated team without needing to establish a local entity.

Yes, it is completely legal to outsource to the Philippines. The country has well-established laws that support offshore staffing and business process outsourcing (BPO), and it’s one of the most popular outsourcing destinations globally.

At Outsourced, we ensure full compliance with local labour laws and regulations. We handle all legal employment requirements, so you can confidently build your offshore team with peace of mind.

The Philippines is one of the top outsourcing destinations in the world due to its high English proficiency, cost-effective talent, and strong cultural alignment with Western businesses. It also offers world-class infrastructure, a client-focused workforce, and strong government support for the outsourcing industry.

For a deeper look, visit our guide: Why the Philippines is a top outsourcing destination

Outsourced offers a premium, fully compliant alternative to traditional outsourcing providers. While many competitors supply contractors without legal employment or rely on generic service models, we legally employ the top 1% of global talent—fully dedicated to your business and managed directly by you.

Staff are provided with high-performance equipment, ISO-certified infrastructure, and world-class office environments. We use a transparent “salary + service fee” pricing model, giving you full visibility and control.

With a 98% staff retention rate, recognition as one of HR Asia’s Best Companies to Work For, and a commitment to custom-tailored, scalable solutions, Outsourced stands apart for clients seeking long-term success, quality, and peace of mind.

Outsourced provides optional staff performance monitoring tools that give you real-time visibility into work in progress, including productivity metrics, idle timeout tracking, team schedules, and online timesheets. You can monitor daily activity and output to ensure alignment with your expectations.

In addition to the tools, your dedicated Outsourced Support team works closely with you to proactively manage performance, resolve issues, and ensure your offshore staff are productive, accountable, and consistently delivering high-quality results.

Outsourced Pulse is our custom-built platform designed specifically for managing and retaining offshore teams. It gives you real-time visibility into productivity, performance, and leave, while also including powerful staff engagement and retention features like daily sentiment tracking, recognition tools, and easy support access. Built exclusively for Outsourced clients, Pulse keeps you closely connected to your offshore team wherever you are.

Yes. In addition to the Philippines, Outsourced operates in India, Colombia, Argentina, Vietnam, and Malaysia, giving you access to top talent across multiple regions. We offer flexible work arrangements in all countries, including office-based, remote, and hybrid setups, depending on your team’s needs and local infrastructure. Whether you’re scaling a global team or building in a specific market, we tailor the setup to suit your goals.

We have robust Business Continuity Plans (BCP) in place to keep your offshore team operational during unforeseen events. This includes backup power and internet infrastructure, failover office locations, and seamless work-from-home transitions when needed. We also maintain satellite office locations across the country and provide staff with premium laptops to ensure mobility and uninterrupted productivity. Our Pulse platform keeps you informed, while our support teams remain fully available to minimise any disruption to your operations.

Our service fee covers a complete offshore staffing solution. It includes recruitment of the top 1% of talent, HR and payroll management, legal compliance, and onboarding. We also provide office facilities, high-speed internet, premium equipment, IT support, and ISO-certified data security.

To support long-term success, we offer staff retention programs, health benefits, wellness initiatives, and professional development through Outsourced University. You also receive a dedicated Client Success Manager and access to over 130 operations support staff across HR, IT, recruitment, and operations. All of this is included in a single, transparent monthly fee.

Every role includes a 12-month replacement guarantee. If a staff member is not a fit, we will recruit a replacement at no additional recruitment fee. You are not obliged to take a replacement, you can end the role if you prefer.

We also offer a money-back guarantee on the setup fee if we miss our SLA or you are not satisfied with the candidates provided.

Yes. Outsourced actively recruits professionals who already use AI tools in their day-to-day work, and we invest heavily in ongoing AI training to ensure our teams stay productive, current, and future-ready.

We were selected in the 2026 IAOP Global 100, the annual list from the International Association of Outsourcing Professionals that recognises the world’s leading outsourcing service providers. This reflects our performance in client value, innovation, governance and social impact.