Does outsourcing for the utilities industry actually work?

outsourcing for utilities industry

As a utilities provider, you might have wondered recently whether outsourcing for the utilities industry is a viable option. After all, the challenges faced by utility providers encompass everything from grid modernisation to distributed resource integration and competition from alternative energy sources. So how can a utilities BPO model benefit your company?

Benefits of an outsourced utilities business model

The ability to streamline your business processes and refocus on the opportunities, rather than the problems can make a world of difference to your bottom line. This can be a difficult ask, because there’s not many industries that illicit more emotion and rage from consumers than utilities. It’s also an industry where one wrong move can lead to catastrophe. A case in point is when GE dropped the ball and lost nearly $200billion USD, simply because it failed to adapt to the fast moving green energy movement.

Renewable energy however, offers an endless supply of opportunities to utility providers who have enough flexibility in their business model to jump when the time is right. This flexibility comes with the ability to offshore your utilities staff, reducing your overheads, and freeing senior staff to focus on more efficient delivery models for example.

Outsourcing for the utilities industry can be achieved on many different levels, not the least being the savings you can make because you no longer need to recruit, induct, train and manage such a large workforce. A business model based around utilities BPO, resulting in a smaller in-house workforce, also significantly reduces your setup costs and  expenditure on infrastructure, and is a very cost-effective strategy.

The benefits of an outsourced utilities business model also extends into your services sector, allowing you to provide round the clock 24/7 call centres and live chat. It’s also fair to say that streamlining your company structure allows you to gain an edge on the competition and potentially, increase your market share.

What roles suit outsourcing for the utilities industry?

Whether it’s HR administration, data management, accounting, finance, payrolls or IT, you can outsource any number of roles within your company. You can hire technical support assistants, billing specialists, sales representatives, account executives, project managers, and even mechanical or civil engineers, as well as IT specialists.

The more you offshore your utilities staff, the more your core employees can refocus on your business goals, rather than trying to perform multiple labour intensive tasks themselves. Adopting a BPO model for your business, helps you to save an enormous amount of time, otherwise spent on a long winded and frustrating recruitment drive. You can also increase or decrease the number of outsourced staff to suit your business goals, something that’s much harder to do with full-time in-house employees.

Any type of expertise you need to grow and expand your business can be outsourced, and these individuals are highly qualified, experienced and skilled. Initially leveraged by budget conscious start-ups, outsourcing has rapidly become an accepted business model for many well-established companies who want to streamline their business, whilst bringing as much expertise on board as needed.   

For more information on outsourcing for the utilities industry, contact Outsourced today.  

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“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

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