The customer experience (CX) is defined by the total of their interactions with your business. If these interactions are positive then your sales and revenue increase and you gain a competitive edge in the marketplace. This is where a remote-based Customer Experience Specialist fits into your team because it’s their job to create a strategy that enhances the customer experience.


What does a Customer Experience Specialist do?

The role of a Customer Experience Specialist is to ensure that your customers and potential customers feel connected to your brand. At every touchpoint along their journey, whether it’s a social media post, website page, Google ad or online chat, customers and potential customers need to feel valued and respected.

An offshore Customer Experience Specialist creates a strategy that personalises these interactions and provides consumers with positive experiences. As these positive experiences accumulate you begin to develop customer loyalty and sales and revenue increase accordingly.

Essentially, this is a customer-centric role focussed on the customer journey, across all platforms and channels and all departments within your company. They identify customer needs and work with your IT, sales and marketing staff to create a strategy that optimises your company’s customer services and enhances brand awareness.

Benefits of Outsourced CX Services

Outsourced CX Services provide all the benefits of in-house CX Services but save you up to 75% of the costs, compared to hiring locally. When you hire CX Specialists in the Philippines you gain an experienced professional who creates memorable brand experiences for your customers and potential customers.

Positive brand experiences are becoming increasingly important to consumers and can even be more important than price. So when you create a journey of exceptional brand and buying experiences for your customers, you not only gain positive online reviews but also increased conversions and retention, and your reputation, sales and revenue increase. You also gain a vital edge over your competition as your company becomes the go-to authority in your market space.

Customer Experience Outsourcing in the Philippines

When you try to hire CX Specialists within your local area, you’ll be competing with every other company that wants the same type of expertise. With a limited number of specialists available, you’ll likely spend a significant amount of time and money on the recruitment process and still struggle to find the right person for the job.

On the other hand, Customer Experience Outsourcing in the Philippines gives you access to an extensive pool of experienced and qualified professionals who are happy to work for your company.

Your offshore CX Specialist works at our state-of-the-art facility in the Philippines with Outsourced providing everything they need to fulfil their role with your company. We supply their office space, computer hardware, HR support and fast-speed internet and your company benefits from their expertise.

Your new Customer Experience Specialist quickly consults with your IT, sales and marketing teams to develop a strategy that brings results fast.

For more information on hiring remote CX Specialists in the Philippines for your company, contact Outsourced today for more information.