One of the best ways to boost productivity, reduce costs and maximise growth is to supplement your local staff with an offshore team of specialists in the Philippines. Here are ten tips that will help you get the best out of your offshore team.
01
Treat your offshore employees as part of your team
The best way to integrate your off-shore employees is to treat them no different to your on-shore employees. So, for example, ask them to meetings and include them in company announcements. That’s because, despite being employed by Outsourced, your full-time off-shore team is 100% dedicated to your company.
02
Get to know them personally
Don’t treat your off-shore employees like a number. Instead get to know them, as you would your on-shore team. Find out about their family, hobbies, goals and what they do to relax and have fun. The more you understand your off-shore team, the better their integration and the higher your gains.
03
Learn about the Philippines culture
Understanding the Filipino culture is key to unlocking their potential. So for example, it’s important to know that whilst most Filipinos speak fluent English, they don’t always understand slang words. Also, most are Catholic, so they prefer not to work on Sundays and Christian holidays. Many can also travel up to two hours on unreliable public transport to arrive at work, so it’s understandable if they are a few minutes late.
04
Communicate daily with your off-shore team
Nominate a staff member in the local area to keep in touch with your off-shore team every day. This means that problems won’t become overlooked and everyone is on the same page.
05
Get your on-shore team on side
When your on-shore employees don’t feel threatened by your off-shore team, but realise they are there to help them (not replace them), everyone’s performance levels lift.
06
Visit your off-shore team in the Philippines
Integration becomes easier when you attend team bonding or training events with your off-shore team. To facilitate team bonding, Outsourced invites our clients to join monthly team events where they meet and get to know their Filipino team. We have clients visiting us all year round, as they cycle through the Philippines!
07
Don’t underpay your off-shore team
Whilst salaries in the Philippines are approximately 75% of your on-shore team, you really do get what you pay for! So don’t opt for the cheapest employees, instead hire the best candidates you can afford.
08
Assign a local Filipino team leader
If you ensure that one of your first hires has leadership qualities, they can help to build your off-shore team as well as help with cultural differences. They can be responsible for training, leading and monitoring your off-shore team’s daily tasks, becoming your main point of contact.
09
Create clear systems and processes
If you train your off-shore team correctly, there won’t be any mishaps or misunderstandings later down the line. So create clear systems and processes and a set of training modules that will pave your way to success.
10
Appreciate your entire team
Treat your of-shore team as you would your on-shore team with positive feedback and encouragement that creates a good working relationship and increased productivity. A simple ‘Thank You’ can go a long way to solidifying your team and maximising their dedication to your business.
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.
Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.
