Our unique recruitment process has been paramount to our offshore staffing success and how we’ve become a leading Philippines Staff Outsourcing provider.
Our unique recruitment process has been paramount to our offshore staffing success and how we’ve become a leading Philippines Staff Outsourcing provider.
Inconsistent support, long wait times, and fragmented experiences can drive your members away. Outsourced member services specialists fix these hurdles by delivering seamless, personalised support at scale. They enhance retention, boost satisfaction, and free your team to focus on growth.
What is a member services specialist?
A member services specialist serves as the primary contact for members, providing support through phone, email, or chat. They address concerns, troubleshoot issues, and ensure timely resolutions while fostering strong relationships to enhance retention and satisfaction. Additionally, they gather feedback to improve services and identify opportunities to refine client engagement strategies for a seamless member experience.
Hire Dedicated Offshore Member Services Specialists in the Philippines and save up to 75% compared to hiring locally
Why outsource member services specialists offshore?
Outsourcing member services specialists offshore provides access to skilled professionals who excel in client engagement, issue resolution, and relationship management. Offshore teams enhance member experiences by delivering responsive support, streamlining communication, and ensuring high satisfaction levels.
Success depends on partnering with a trusted provider that connects you with the top 1% of talent, ensuring exceptional service quality, efficient processes, and seamless collaboration.
Why outsource member services specialists to the Philippines?
The Philippines is a top destination for outsourcing member services specialists. It is known for its highly skilled workforce, strong communication abilities, and customer-centric approach. Filipino professionals excel at providing seamless client support, ensuring positive member experiences, and fostering long-term engagement.
Here’s how they can add value to your business:
Membership account management. Handles onboarding, renewals, and account updates to ensure smooth member experiences.
Personalised member engagement and communication. Provides tailored interactions through various channels to enhance member satisfaction and retention.
Issue resolution and escalations. Quickly addresses concerns, troubleshoots problems, and escalates complex issues for timely solutions.
Loyalty program administration. Manages rewards programs, tracks member benefits, and ensures engagement strategies drive long-term loyalty.
Build your offshore member services team in the Philippines with Outsourced
Outsourced makes it easy to hire skilled member services specialists who align with your business needs. As a leading offshore staffing provider in the Philippines, we specialise in building remote teams that enhance client engagement, improve member retention, and streamline customer support.
Whether you need a single member services specialist or a fully scaled team, we connect you with top-tier professionals tailored to your requirements. Our expertise spans key roles, including:
Customer Support Representative
Client Engagement Specialist
Account Management Specialist
Loyalty Program Coordinator
Membership Onboarding Specialist
Escalations Specialist
Retention Specialist
Member Success Manager
Help Desk Support Specialist
Community Engagement Specialist
Our rigorous selection process ensures you get highly qualified specialists who integrate seamlessly into your team. With Outsourced, you gain a dedicated partner committed to delivering outstanding service and driving member satisfaction.
Contact us today to build a high-performing offshore member services team in the Philippines.
Client case study
Find out how Genesys transformed its customer care with 80 offshore staff
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Some of our 250+ happy clients
Exceeded my expectations
“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”
Extension of our company
"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."
Extremely professional
"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."
Incredibly helpful
"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."
High quality
"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."
Great support team
“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”
Outsourced Service Categories
There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.
