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Offshore physical therapy billing processors work for healthcare facilities that provide physical therapy to patients. They are usually employed by private practices or specialist facilities but can be hired by large, busy hospitals to facilitate the smooth running of their claims department.

Remote-based physical therapy billing processors ensure that healthcare providers are reimbursed for their services and that patients receive the care they need under their health insurance policies. Given that they facilitate the claims process, physical therapy billing processors are essential to the maintenance of a healthy cash flow for healthcare facilities.

Role of offshore physical therapy billing processors

Offshore physical therapy billing processors have expert knowledge of medical coding and medical terminology that allows them to prepare and issue invoices to patients. They also submit claims for physical therapy services to health insurance providers for reimbursement of services rendered. They ensure that all patient data is correct and liaise with insurance providers to facilitate the claims process, identify any missing information or resolve issues that may lead to a denial of payment.

Physical therapy billing processors keep patients updated with the status of their claims, answer their questions and keep track of the claim until the process is completed.

Their roles include but are not limited to the following.

• Liaise with physical therapists to ensure that billing codes are correct.
• Create and issue invoices to patients and submit claims to health insurance providers.
• Ensure that all patient data is correct on invoices and insurer submissions.
• Process patient payments.
• Arrange payment plans, if required.
• Keep patients informed of their claim status.
• Liaise with health insurance providers to validate patients’ coverage under their policy.
• At the request of the insurance provider, locate missing data or correct inaccurate data on claim forms.
• Implement corrective measures if a claim is denied due to inadequate data.

Skills and qualifications

Offshore physical therapy billing processors possess experience and training in healthcare billing and medical coding, whilst many also have experience in the clinical field. They possess a thorough understanding of medical terminology and coding, as well as several other essential skills, as follows.

• Strong attention to detail and organisational skills.
• Excellent customer service abilities.
• Proficiency in using computers, databases and relevant software.
• Ability to liaise with patients, health professionals and health insurance providers.
• Dedication to patient confidentiality and privacy.
• Strong written and oral communication skills.

Outsourcing to the Philippines

Outsourced is the leading provider of offshore physical therapy billing processors in the Philippines. With a wide network of fully trained and highly experienced professionals, we not only present you with a shortlist of suitable candidates but we also manage the entire recruitment and onboarding processes for your organisation.

Your dedicated physical therapy billing processors work full-time at our state-of-the-art facility in Manilla. We provide all the resources and infrastructure they need to fulfil their role with your facility. You oversee their daily work via phone, email Skype or Zoom, whilst we manage their daily needs.

For more information on hiring Offshore Physical Therapy Billing Processors in the Philippines for your business, contact Outsourced today.