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Remote dental billing processors manage your dental practice’s cash flow by billing patients and collecting payments for services provided by your practice. With a dedicated dental billing processor on your team, you can be confident that all invoices are issued and all health insurance claims are submitted and followed up promptly.

When accounts are not reconciled, patient invoices remain unpaid and health insurance providers can’t process claims due to missing or incorrect information. This reduces your practice’s positive cash flow which can impact the services you’re able to provide to patients. The best solution, however, isn’t to delegate your clinic’s dental processes to a receptionist or dental nurse but to hire expert dental billing processors.

Role of remote dental bill processors

Remote dental billing processors prepare and issue patient invoices, as well as submit claims to health insurance companies for dental procedures performed at your clinic. They also liaise with health insurance providers to verify patients’ coverage and resolve any issues with processing claims for dental services. In addition, dental billing processors inform patients of their claim status and process shortfall payments, as necessary.

Their tasks include but are not limited to the following.

• Collaborate with dentists and dental nurses to elucidate the correct billing codes for patient invoices and submission of claims to health insurance providers.
• Create and issue invoices to patients.
• Process payments from patients.
• Prepare, submit and track claims to health insurance providers.
• Create payment plans for patients.
• Inform patients of their claim status.
• Process shortfall payments.
• Liaise with insurance providers to ascertain patient coverage.
• Ensure dental coding is correct before submission to insurance providers.
• Liaise with insurance providers when a claim has been denied and implement corrective measures.

Their exact tasks depend on whether the patient pays the full amount upfront or you invoice patients for the balance after subtracting the amount paid by their insurance provider.

Skills and qualifications

Many remote dental billing processors have completed both dental billing and dental coding courses to certification, whilst also possessing experience as dental receptionists or nurses. One of the requirements for this position is a thorough understanding of dental terminology, whilst other skills include the following.

• Excellent organisational skills and attention to detail.
• Strong customer service skills.
• Ability to communicate fluently in English (oral and written).
• Dedication to patient confidentiality.
• Ability to liaise with patients and health insurance providers.

Outsourcing to the Philippines

Outsourced is the leading provider of remote dental billing processors in the Philippines. We manage all the recruitment processes for your practice, presenting you with a shortlist of suitable candidates, based on your requirements. Once you’ve made your selection, we also manage the onboarding processes for you as well.

Your dedicated, remote-based dental billing processors work full-time at our state-of-the-art facility in Manilla where we provide all the infrastructure and resources they need to fulfil their role with your practice. You simply liaise with them via phone, email, Skype or Zoom.

For more information on hiring Remote Dental Billing Processors in the Philippines for your business, contact Outsourced today.