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Hiring a remote CRM Manager in the Philippines

A remote CRM Manager (Customer Relationship Manager) specialises in managing the intricate and complex relationships between an organisation and its customers. Their overall goal is to increase the organisation’s ROI and to do this, they need to understand the customer’s needs and desires.

Your CRM Manager will constantly search for better ways to fulfill your customer’s needs and deliver even more value, whilst maintaining a focus on company sales. If your organisation wants to increase sales or expand into a new market space, a CRM manager will help drive new sales and increase customer retention.

Also known as a Digital CRM & Audience Specialist, Senior Lifecycle and Loyalty Manager, even a Marketing Specialist – CRM, the person in this position plays a significant role in the success and growth of an organisation.

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The role of the remote CRM Manager includes, but is not limited to the following:

• Analysing customer data to inform business campaigns and development.
• Driving CRM initiatives and supervising the execution of sales campaigns.
• Developing, maintaining and improving data management systems.
• Liaising with IT to develop and manage CRM systems.

Your CRM Manager plays a key role in the development of CRM strategies, testing and optimising these strategies to maximise a customer’s lifetime value. They are also tasked with consumer analytics, as well as developing segmentation models that detail purchasing history and the behaviour and demographics of your customers. Essentially, the role of the CRM Manager incorporates management, collaboration, technical and consumer relation skills.

Another part of their role is to identify opportunities for your organisation to meet emerging business needs and market trends. They also monitor CRM best practices in order to give your organisation a competitive edge in acquiring and retaining new customers.

Qualifications of a CRM Manager

Your offshore CRM Manager will have a Bachelor’s Degree, for example marketing, IT, public relations, economics, finance, business administration or similar qualification. They will have extensive experience in the CRM field and the skills and personality to lead a fast-paced team in a highly competitive setting. They will also possess strong analytical and communication skills and will be highly proficient in CRM systems.

Outsourced – a leading provider of offshore CRM Managers

As one of the leading providers of remote based staff in the Philippines, Outsourced has access to a large pool of talented CRM Managers. Outsourcing is a highly cost effective strategy that already helps thousands of companies around the world to grow and expand their business.

That’s because the team at Outsourced saves you a significant amount of time and money by managing the recruitment and onboarding processes of your new CRM Manager. You provide us with a list of skills, experience and qualifications and we present you with a shortlist of suitable candidates. We even provide all the resources, infrastructure and HR needs of your new full-time employee because they work locally at our state-of-the-art facility in the Philippines.

When you hire a remote CRM Manager in the Philippines, you gain a dedicated and talented employee who can help your company increase sales and revenue and retain customers.

For more information on hiring a remote CRM Manager for your business or organisation in the Philippines, contact Outsourced today.