What Is Back Office Outsourcing?

Do you need to outsource back office activities, but have no idea where to start? Back office outsourcing to the Philippines involves delegating labour intensive administrative tasks, that would otherwise be performed by your own staff, to remote workers employed by a third party in the Philippines. There are several immediate benefits of back office process outsourcing, including access to skilled workers, increased flexibility and scalability, and freedom from rising operational costs.

The back office is the part of a company that is not customer-facing. It is the area of the company that handles the administrative and operational tasks that are essential to the business, but do not involve direct interaction with customers.

Outsourcing administration and back office tasks to the Philippines is a growing trend amongst many new start-ups, but it also gives more established businesses a competitive edge as well. Admin tasks that are often outsourced include finance and accounting, data entry, payrolls, HR management, marketing, data management, personal assistant roles, and IT management.

As you can imagine, back office outsourcing can instantly streamline your company and provide the skilled workforce you require to build and grow your business.

Examples Of Back Office Outsourcing

So for example, if your business is expanding or you are anticipating imminent growth, you can hire more back office marketing support to take the stress of your existing marketing people.

Likewise, if your business is growing so big that your staff have problems handling all the HR work, you can hire back office human resources staff, as well as back office finance support to assist with invoices, taxes, payments, and so on.

The back office team structure you select depends entirely on your business needs, and more importantly, you can restructure it at a moment’s notice.

If you are still unsure how your company can benefit from a back office outsource workforce, here is another example that might help you to understand these advantages:

Using back office outsourcing, you can hire an executive assistant to each of your senior or high-level staff, so that they can refocus on your business goals, rather than on everyday tasks. Responding to emails, managing appointments, event planning, project management and report writing can all be handed over to a remote personal assistant.

To take this even further, your in-house finance manager can benefit from the help of a back office outsource team comprising of a payroll manager and accountant. Your operations team might benefit from an outsourced team leader, data analyst, business analyst, systems analyst, admin assistant and customer support team. Your marketing manager may benefit from an offshore team of digital marketers, researchers, analysts and data entry specialists, as well as their own admin assistants.

Essentially, you are reallocating your company’s workload, keeping your core activities in-house and using a back office outsource workforce for all other tasks.

Benefits Of Back Office Outsourcing

Here are the many benefits of back office outsourcing:

• You save a significant amount of money that would otherwise be spent on hiring, training and maintaining full-time employees. It’s even more pertinent if your business slows down for a while and you find yourself with more staff then you currently need.
• When you outsource labour intensive tasks, your senior staff can refocus on your core business goals. This makes use of their specific skills rather than trying to juggle numerous tasks that can be easily performed by outsourced staff.
• You can outsource many different tasks or jobs, but you can start small with just one or two outsourced staff. Some businesses like to employ teams of outsourced employees, all focused on one area of their business (marketing, finances, HR, etc.,) and overseen by an in-house full-time employee who acts as their team leader.

How Back Office Process Outsourcing Can Boost Efficiency & Beat The Competition

When you provide your senior staff with the backup they need, they can refocus on your core processes and help to grow and expand your market space. Outsourcing labour intensive tasks is one way to free up your in-house staff from mundane tasks, and instead use their in-depth knowledge of your business to help achieve your company’s goals.

So let’s take a look at the three types of jobs already mentioned earlier: marketing, finance and human resources. This will give you an idea of how back office outsourcing can help your business to access more staff, whilst expanding and saving a significant amount of money at the same time.

Back Office Marketing Support

Collecting marketing data and structuring a marketing strategy can all be easily outsourced. Whether you need a market researcher, administrative assistant, marketing data analyst or data entry specialist, your in-house marketing manager can put together their own outsourced team to accomplish your goals.

Back Office Finance Support

Accounting, payroll managers, accounts payable and receivable, and even debt collection specialists, all of these positions can be filled by outsourced employees. Your own in-house finance expert can oversee this team, freeing up their own time to work on expanding your business. You can even take on extra staff to help with EOFY tasks or other busy periods created by your successful marketing campaigns.

Back Office Human Resources

Managing recruitment and training new employees, as well as developing ongoing training and performance management are all tasks that can be successfully outsourced. Expanding your HR department helps to increase employee satisfaction and engagement, promoting a positive workplace culture within your company.

Top Back Office Roles You Can Outsource To The Philippines

When times are good you can employ more outsourced staff and when times become tough, you can reduce the number of these staff. Outsourcing allows you to increase and decrease your staff very easily without hiring and firing staff and all the associated costs. Back office process outsourcing is ultimately scalable – a feature that makes it very popular amongst a variety of businesses around the world.

Here are 10 common back-office roles to outsource to the Philippines:

1. Accounting and bookkeeping: This includes tasks such as processing invoices, paying bills, and preparing financial statements.
2. Payroll: This includes tasks such as calculating wages, issuing pay-checks, and managing benefits.
3. IT support: This includes tasks such as managing servers, troubleshooting problems, and providing user support.
4. Data entry: This includes tasks such as entering data into databases, transcribing documents, and preparing reports.
5. Customer service: This includes tasks such as answering phone calls, responding to emails, and resolving customer issues.
6. Marketing: This includes tasks such as creating and managing marketing campaigns, managing social media, and generating leads.
7. Sales: This includes tasks such as generating leads, qualifying prospects, and closing deals.
8. Human resources: This includes tasks such as recruiting and hiring employees, onboarding new employees, and managing benefits.
9. Compliance: This includes tasks such as ensuring that the company is compliant with all applicable laws and regulations.
10. Administrative support: This includes tasks such as scheduling meetings, managing travel, and preparing presentations.

Let Outsourced Handle Your Back Office Outsourcing Needs

If you want to boost your business’s efficiency and get an upper hand on the competition, back office outsourcing in the Philippines can give you the edge you need. This type of business model allows you to rely on professional back office outsourced teams and gives you the flexibility to expand and contract your staffing levels to perfectly match your business’s activity.

Your back office outsourced team can reduce your staffing costs by as much as 75% and give you access to a reliable team of employees who are highly skilled and dedicated to your company’s goals. For more information on how you can get started with back office outsourcing, please call us on one of our national or international numbers or send us an email enquiry.