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Outsource after hours support services to the Philippines

after hours support services philippines - Outsourced PH

When customers don’t receive the help they need on their first call, they can become frustrated and belligerent. The best way to head off these problems is to provide after hours support services to address your customer’s issues immediately.

The problem is that not many companies can afford to pay for a 24 hour customer service, due to the penalty rates that need to be paid to employees. This leaves your business in a precarious position where you are losing customers, but unable to fund after hours support which would help to solve the problem.

However, since customers can purchase just about anything online 24/7, it makes sense to offer after hours call centre services. In fact, your customers will expect to speak to someone in customer service if they are having a problem with their order. So what can you do?

After hours support services in the Philippines

The solution is to keep your in-house call centre operating but supplement it with an after hours call centre based in the Philippines. This is the best solution for your company, regardless of where you are located. For example, if you are located in the US or the UK, our professional customer support staff will work during the day in the Philippines to provide after hours support to your customers. In Australia, they would operate at night due to the similar time zones.

However, regardless of the hours worked, hiring after hours IT support, 24 hour online chat support or after hours help desk support is extremely cost-effective in the Philippines. That’s why a large number of companies […]

By |February 12th, 2021|General|Comments Off on Outsource after hours support services to the Philippines

What makes Outsourced the best BPO in the Philippines?

Why is Outsourced the best BPO in the Philippines? One reason is because the company was initially set up to deliver projects for the clients of an Australian based multi-award winning digital agency. These clients included some of the world’s leading brands and required high quality work. So it became expedient to supplement the agency’s in-house staff with overseas professionals. This proved to be an extremely successful strategy and led to Outsourced becoming one of the top BPO companies in the Philippines. So what’s made us so successful?

5 Reasons Outsourced is the best BPO in the Philippines

There are numerous factors that have led to our success as the best BPO in the Philippines – here are five that might resonate with your company.

  1. Time and cost savings

We manage all the recruitment processes for your company, providing you with a short list of suitable candidates, based on your criteria. We can then manage the on-boarding processes as well, so your new employee is ready to hit the ground running. If you decide on an office-based offshore employee, then we provide all the infrastructure and resources they need to fulfill their role with your company. All of this saves your company a significant amount of time and money in both the short and long term and is why we are the considered the best BPO Company in the Philippines.

  1. Access to a huge talent pool

Since we have been operating in the Philippines for many years, we have put together a very large network that encompasses a huge talent pool. All of […]

By |January 19th, 2021|General|Comments Off on What makes Outsourced the best BPO in the Philippines?

Hire The Best Staff In The Philippines

Hire a remote case manager - Outsourced PH

When you want to hire the best staff for your company, you need to contact Outsourced – the leading BPO in the Philippines. We manage the recruitment and on-boarding processes for your company, saving both time and money. So what type of Filipino staff can you hire via Outsourced?

Hire talented Filipino web developers

Outsourced provides front-end, back-end, full-stack, integration and application developers. You can hire Filipino web developers who are experts in SQL, Java, PHP, Python, JavaScript, Node JS, Ruby, HTML and the list goes on.

The best call centre agents for hire in the Philippines

With a huge network of highly experienced offshore employees, we can set up and manage a call centre for your company in the Philippines at a fraction of the cost of overseas providers. Choose from e-commerce support, live chat, customer service, lead generation and so on.

Find & hire professional services in the Philippines

Do you need to expand your HR department? Maybe you need a paralegal, actuary, compliance officer or logistics manager? Whatever professional expertise your business requires, we can supply dedicated offshore staff in the Philippines to take on these roles.

Hire creative Filipino professionals

From graphic designers to creative writers, animators, photo editors and storyboard artists, Outsourced can supply you with experienced and skilled offshore workers who are dedicated to your company’s goals. We can create an entire team of offshore-based creative professionals who can manage your creative projects from design through to delivery.

Hire marketing professionals in the Philippines

Whether you need online marketers, experts in SEO, copywriting, proof […]

By |January 18th, 2021|General|Comments Off on Hire The Best Staff In The Philippines

10 Reasons outsourcing to the Philippines makes good business sense

Outsourcing to the Philippines is a very cost-effective strategy that’s leveraged by many big brand companies. Outsourced has access to a large talent pool of professionals and can provide your company with a wide range of experienced and qualified offshore employees. So if you are unsure whether this is the right move for your organisation, here are ten reasons you might change your mind.

1.    Fluent English speakers

Since the official language of the Philippines is English, it’s no wonder that they speak it fluently. This means that your offshore workers will have no problem explaining complex problems to your staff or discussing intricate issues with your clients. The Philippines is actually the third-largest English-speaking country in the world, with approximately 60 million English speakers.

2.    Reduced costs and increased profitability

Outsourcing to the Philippines with Outsourced means that you save money on recruitment, HR and staff salaries. We also provide all the infrastructure and resources your offshore employees need to fulfil their roles with your company, saving you even more money. Profitability is also increased because your ability to service your clients is enhanced as the expertise of your staff expands. With Outsourced you can improve your business efficiencies and service quality, all while saving up to 75% compared to hiring locally.

3.    Scale quickly with flexibility

When you need staff to fill in the gaps of your workforce or grow your business, outsourcing to the Philippines is the solution. When you offshore to the Philippines with Outsourced you don’t have to worry about expensive restrictive operational considerations (infrastructure, office space, security, recruitment, IT support, […]

By |January 15th, 2021|General, Outsourcing to the Philippines|Comments Off on 10 Reasons outsourcing to the Philippines makes good business sense

10 Benefits of hiring home-based remote staff in the Philippines

With a move to a more permanent home-based workforce, it makes sense to investigate hiring home-based remote staff in the Philippines. You might not have considered this strategy before, but there are significant benefits that can help your company grow and expand, as follows.

1.    Higher productivity

There have been many studies that have shown increased productivity when remote based or home-based offshore staff are included in a workforce. Whether that’s because these employees are happier working at home or simply due to fewer interruptions and a quieter environment, offshore workers can make a positive impact on your company’s productivity.

2.    Improved work-life balance

Most remote workers appreciate a flexible working day that allows them to easily combine their work and family life. This reduces stress on the family, which results in a better work-life balance for everyone. Happier employees are more dedicated to your company’s goals, increasing productivity and helping your business to grow and expand.

3.    Reduced wages

Home-based outsourcing in the Philippines can save your company up to 75% of the wages you would normally pay local employees. Not forgetting that these remote workers will also save money because they are not commuting to work.

4.    Lower infrastructure costs

Whether your offshore employees are working from home or locally at the Outsourced facility in the Philippines, your company will save a significant amount of money on resources and infrastructure.

5.    Business continuity

When disaster strikes and your in-house employees can no longer work in the office, offshore employees are still able to work and keep your business operating. This strategy will have […]

By |January 14th, 2021|General|Comments Off on 10 Benefits of hiring home-based remote staff in the Philippines

How to Hire HIPAA Specialists in the Philippines

How To Hire HIPAA Specialists

If you want to set up a call centre in the Philippines for your healthcare company, then it’s vital that you hire HIPAA specialists. That’s because maintaining the privacy of your patient’s information is not only essential to your patients, but it’s also a legal requirement of the Health Insurance Portability and Accountability Act (HIPAA).

This act governs how this information must be collected, stored and transmitted. So if you are setting up a call centre, key employees must be HIPAA specialists. The easiest way to remain in compliance with this act is to leverage the experience of existing healthcare BPO services, such as Outsourced.

Our healthcare call centre outsourcing services

As a specialist healthcare BPO in the Philippines we can set up your dedicated remote offshore team very quickly and with no fuss. You simply send us a list of employees that you need for your call centre, along with the criteria for each role and we will provide you with a short list of candidates. Once you have made your selection, we then onboard these employees and set up a dedicated HIPAA Compliant Call Centre for your company.

Our offshore call centre outsourcing services include hiring full time dedicated HIPAA specialists as well as call centre operators, contact centre consultants and any other staff you may require on your team. The Philippines has a huge pool of very talented professionals who prefer to work remotely and who are happy to work flexible hours to provide you with a dedicated 24/7 call centre.

When you hire HIPAA Specialists in the Philippines via Outsourced, we […]

By |December 16th, 2020|Call Center Services|Comments Off on How to Hire HIPAA Specialists in the Philippines

How to build a successful offshore team in the Philippines

One of the best ways to boost productivity, reduce costs and maximise growth is to supplement your staff with an off-shore team of specialists in the Philippines. Managing an off-shore team, however, isn’t always intuitive. So here are ten tips that will help you get the best out of your off-shore team.

1.    Treat your offshore employees as part of your team

The best way to integrate your off-shore employees is to treat them no different to your on-shore employees. So, for example, ask them to meetings and include them in company announcements. That’s because, despite being employed by Outsourced, your full-time off-shore team is 100% dedicated to your company.

2.    Get to know them personally

Don’t treat your off-shore employees like a number. Instead get to know them, as you would your on-shore team. Find out about their family, hobbies, goals and what they do to relax and have fun. The more you understand your off-shore team, the better their integration and the higher your gains.

3.    Learn about the Philippines culture

Understanding the Filipino culture is key to unlocking their potential. So for example, it’s important to know that whilst most Filipinos speak fluent English, they don’t always understand slang words. Also, most are Catholic, so they prefer not to work on Sundays and Christian holidays. Many can also travel up to two hours on unreliable public transport to arrive at work, so it’s understandable if they are a few minutes late.

4.    Communicate daily with your off-shore team

Nominate a staff member in the local area to keep in touch with your off-shore team every day. […]

By |November 17th, 2020|Offshore Outsourcing Philippines|Comments Off on How to build a successful offshore team in the Philippines

Hiring A Remote Transcriptionist in the Philippines Helps Boost Your Business

remote transcriptionist philippines, medical transcription, legal transcriber - outsourced ph

Would your business benefit from hiring a remote transcriptionist in the Philippines? Most business owners are so busy dealing with the day to day tasks of running their company that they have limited time at their desk. This means that all the usual reports and correspondence entailed in running a business still needs to be completed, even though you are working as hard as possible to get everything done.

Knowing that you can’t get all the paperwork and correspondence completed within a reasonable timeframe, however, can be very stressful, particularly when it’s all piling up on your desk. This is where a remote transcriber can make a huge difference to your day and your stress levels.

Whether you suffer from a lack of time or poor typing skills (maybe a combination of both?) a remote transcriptionist in the Philippines is the logical solution.

How can a remote transcriptionist help your business?

Instead of worrying about keeping up with all the written correspondence stacking up on your desk, you could be outsourcing to a transcription service. As a business owner, leaving all the mundane and time consuming tasks to other people is a much more beneficial use of your time. This is where a remote transcription specialist can make all the difference.

It’s a very practical solution for someone who is time poor and lacks fast typing skills. That’s because all you need to do is record your reports, letters or other written correspondence into a recording device. Then you send these recordings to your remote transcriptionist who transcribes, formats and edits […]

By |September 2nd, 2020|Remote Staff Philippines|Comments Off on Hiring A Remote Transcriptionist in the Philippines Helps Boost Your Business

How can a remote translator or interpreter help your company in the Philippines?

remote translator and interpreter - Outsourced PH

Have you ever needed to translate documents into another language for your company? Unless you have an in-house translator or an existing employee who is capable of doing this work for you, it can be an expensive exercise. One-off translation jobs are often outside the scope of many businesses, simply because of the expense involved. The solution is to hire a remote translator or interpreter in the Philippines, someone who is paid for the work they perform, but is always available whenever needed.

Outsourced provides a wide range of remote translators and interpreters for a variety of companies in the Philippines. It’s a very cost effective strategy, because we do all the hard work to locate the right employee for your company, whilst you benefit from having a dedicated offshore translator or interpreter on your team. This approach allows you to avoid the responsibilities of hiring a new in-house employee and also saves you a significant amount of money, over both the short and long term.

That’s because we manage all the recruitment and onboarding processes and your translator or interpreter even works locally at Outsourced. We provide all the resources, technology and infrastructure they need to perform their role with your company, whilst you simply give them […]

By |August 4th, 2020|Remote Staff Philippines|Comments Off on How can a remote translator or interpreter help your company in the Philippines?

How to boost productivity & lower costs with a flexplace working environment

Did you know that more than 60% of workers support a flexplace working environment? With this arrangement, employees no longer need to work exclusively from the office, but instead are able to work remotely. This arrangement can also be called telework, telecommuting, work from home or remote work. It’s fair to say, however, that a flexplace working environment has always been a contentious issue for many employers. Nevertheless, the COVID-19 pandemic has clearly demonstrated that remote working is a viable business model.

As restrictions begin to lift and businesses are starting to reopen, this hybrid working model may help employers navigate the post-lockdown world. It’s a strategy that has the potential to not only help keep everyone safe, but also boost productivity and reduce a company’s overall operating costs in the Philippines.

What is the flexplace business model?

This arrangement allows employees to spend part of their working day, week or month working outside their normal working environment. So if people normally work in an office, they can be given the option of working from a pre-approved location, usually their home office. It’s important that employees understand that if they sign up for the flexplace business model their workload doesn’t change. They are still expected to manage the same workload at the same level of quality as if they were in their normal working environment.

What are the benefits of a flexplace business model?

Whilst most employees are looking forward to returning to work, it’s apparent from local studies that a large proportion of employees would prefer to work at home, either full-time or at least one or two days a week. […]

By |July 31st, 2020|Offshore Outsourcing Philippines|Comments Off on How to boost productivity & lower costs with a flexplace working environment

Happy client testimonials

Outsourced PH satisfied client testimonials - Genesys

Extension of our company

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

Outsourced PH satisfied client testimonials - Fox Sports

Incredibly helpful

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

Outsourced PH satisfied client testimonials - 2XU

High quality

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."