What is back office outsourcing?

Back Office Outsourcing - Outsourced Philippines

Do you need to outsource back office activities, but have no idea where to start? Back office outsourcing to the Philippines involves delegating labour intensive administrative tasks, that would otherwise be performed by your own staff, to remote workers employed by a third party in the Philippines. There are several immediate benefits of back office process outsourcing, including access to skilled workers, increased flexibility and scalability, and freedom from rising operational costs.

The back office is the part of a company that is not customer-facing. It is the area of the company that handles the administrative and operational tasks that are essential to the business, but that do not involve direct interaction with customers.

Outsourcing administration and back office tasks to the Philippines is a growing trend amongst many new start-ups, but it also gives more established businesses a competitive edge as well. Admin tasks that are often outsourced include finance and accounting, data entry, payrolls, HR management, marketing, data management, personal assistant roles, and IT management.

As you can imagine, back office outsourcing can instantly streamline your company and provide the skilled workforce you require to build and grow your business.

Back office outsourcing to the Philippines

When you provide your senior staff with the backup they need, they can refocus on your core activities and help to grow and expand your market space. Outsourcing labour intensive tasks is one way to free up your in-house staff from mundane tasks, and instead use their in-depth knowledge of your business to help achieve your company’s goals.

If you are still unsure how your company can benefit from a back office outsource workforce, here is an example that might help you to understand these advantages.

Using back office outsourcing, you can hire an executive assistant to each of your senior  or high-level staff, so that they can refocus on your business goals, rather than on everyday tasks. Responding to emails, managing appointments, event planning, project management and report writing can all be handed over to a remote personal assistant.

To take this even further, your in-house finance manager can benefit from the help of a back office outsource team comprising of a payroll manager and accountant. Your operations team might benefit from an outsourced team leader, data analyst, business analyst, systems analyst, admin assistant and customer support team. Your marketing manager may benefit from an offshore team of digital marketers, researchers, analysts and data entry specialists, as well as their own admin assistants.

Essentially, you are reallocating your company’s workload, keeping your core activities in-house and using a back office outsource workforce for all other tasks.

Back office process outsourcing

When times are good you can employ more outsourced staff and when times become tough, you can reduce the number of these staff. Outsourcing allows you to increase and decrease your staff very easily without hiring and firing staff and all the associated costs. Back office process outsourcing is ultimately scalable – a feature that makes it very popular amongst a variety of businesses around the world.

Here are 10 common back-office roles to outsource to the Philippines:

  1. Accounting and bookkeeping: This includes tasks such as processing invoices, paying bills, and preparing financial statements.
  2. Payroll: This includes tasks such as calculating wages, issuing pay-checks, and managing benefits.
  3. IT support: This includes tasks such as managing servers, troubleshooting problems, and providing user support.
  4. Data entry: This includes tasks such as entering data into databases, transcribing documents, and preparing reports.
  5. Customer service: This includes tasks such as answering phone calls, responding to emails, and resolving customer issues.
  6. Marketing: This includes tasks such as creating and managing marketing campaigns, managing social media, and generating leads.
  7. Sales: This includes tasks such as generating leads, qualifying prospects, and closing deals.
  8. Human resources: This includes tasks such as recruiting and hiring employees, onboarding new employees, and managing benefits.
  9. Compliance: This includes tasks such as ensuring that the company is compliant with all applicable laws and regulations.
  10. Administrative support: This includes tasks such as scheduling meetings, managing travel, and preparing presentations.

Your back office outsourced team can reduce your staffing costs by as much as 75% and give you access to a reliable team of employees who are highly skilled and dedicated to your company’s goals. Fore more information on how you can get started with back office outsourcing, please call us on one of our national or international numbers or sent us an email enquiry. 


By clicking “subscribe” I agree to the data privacy policy.

Some of our 200+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”