Understanding Global Capability Centers

Boosting Efficiency with Strategic Outsourcing

In today’s ever more connected business world, companies are always seeking ways to boost efficiency and stay competitive. One effective method is setting up Global Capability Centers (GCCs), also known as Captives, Global In-House Centers (GICs), Global Teams, or Global Technology Centers. These hubs are vital for streamlining and improving business operations for large international firms.

This article will discuss the essence of GCCs, their significance, and the advantages they offer businesses, with a particular spotlight on the Philippines as a prime choice for these establishments.

What is a Global Capability Center?

A Global Capability Center, often called a GCC, is an internal unit run by a multinational company. Unlike typical outsourcing, a GCC is company-owned and overseen internally, allowing for direct management of activities like IT, finance, HR, and customer support.

This approach merges the economic benefits of outsourcing with the advantages of maintaining control, ensuring quality, and safeguarding intellectual property that come from internal operations.

Benefits of Establishing a GCC

GCCs are designed to establish a specialized center where different company functions can be unified and standardized globally. This consolidation aids in simplifying procedures, controlling expenses, and improving service provision. GCCs offer specific advantages:

  • Cost Savings: Utilizing economies of scale and reduced operating expenses in host nations.
  • Risk Management: Providing greater oversight of company operations and confidential information.
  • Service Excellence: Maintaining uniform service delivery in line with international norms.
  • Creativity and Flexibility: Cultivating an atmosphere that promotes creativity and rapid adjustment to technological progress and market shifts.

Why The Philippines Stands Out As An Ideal Spot To Setup Your GCC

The Philippines stands out as a popular choice for establishing GCCs for a variety of reasons:

  • Language Skills: Being one of the biggest English-speaking countries in Asia, there are few communication hurdles.
  • Cultural Alignment: With a natural inclination towards Western norms, blending operational and managerial approaches is seamless.
  • Official Backing: The government provides attractive benefits for international investors creating GCCs, including tax advantages and opportunities in designated economic areas.

How Outsourced Can Help

Outsourced ph team

Outsourced can assist in establishing your GCCs in the Philippines. We take care of sourcing, recruiting, and retaining top talent; tailored work environments with IT integration; ensuring compliance, management, and operational assistance. Partnering with us allows firms to utilize our local knowledge and full support offerings to optimize the advantages of their Global Capability Center.

In A Nutshell

Global Capability Centers (GCCs) are a smart way to manage international business operations, merging the cost advantages of outsourcing with the oversight and effectiveness of internal administration. The Philippines, known for its skilled workforce, cultural alignment, and favorable government regulations, is a prime spot for setting up these hubs.

Outsourced is ready to guide you in seizing this chance and building a Global Capability Center that anchors your company’s global growth strategy. When it comes to expanding globally, leveraging the potential of GCCs can truly transform the trajectory of any innovative organization.

TwitterFacebookLinkedInPinterestEmail
Client case study

Find out how Genesys transformed its customer care with 80 offshore staff

genesys

Download your copy now

Access the Genesys case study by filling in your details.

Complete form to download instantly

Some of our 250+ happy clients

“I have been working with Outsourced for a few years now and I must say that they have been an invaluable partner for our business. Their dedication, expertise, and professionalism have truly exceeded my expectations.”

"We have been so happy with the people they have brought on board we have decide to expand the operation. This is testament to the flexibility and determination of the Outsourced team who have been more like an extension of our company rather than a 3rd party."

"Outsourced are an extremely professional organisation, easy to to do business with and lightening fast at sorting things out. The staff are super friendly with a 'can do' attitude. They also treat our team very well and we have no complaints (happy productive staff means a happy client)."

"Outsourced have been an enormous support and very patient as we progress down the outsourcing path. They have integrated perfectly into our team and with all interactions with Outsourced staff we have found them to be incredibly helpful and accommodating."

"I want to stress that we have greatly appreciated the services of Outsourced, the service has been exemplary and the work high quality; the staff have been a pleasure to work with. We would like to retain an ongoing relationship with Outsourced."

“Outsourced have a great office space and a great support team who are always willing to help. We were able to pivot quickly and within 6 weeks we were able to start our team. We are very happy with Outsourced.”

Outsourced Service Categories

There are hundreds of roles we can recruit for you in the Philippines. Below is a list of some of the most popular roles our client’s request within each industry.

View all industries

Want to know how outsourcing can help your business?

Request a call back from our expert recruitment specialists to see how Outsourced can grow and manage your offshore staff.