Building your Outsourced Contact Center in the Philippines
Building outsourced contact center departments in the Philippines allows businesses to tap into cost savings and skilled professionals. Whether you need an entire department or specific roles like customer services or technical support, we facilitate the process. We handle recruitment from our extensive candidate database, provide top-tier facilities, and manage all HR tasks and compliance.
We hire staff in a range of contact center roles such as:
Boosting business continuity with world class facilities.
Our world class facilities in three strategic Philippine locations, productive environments, recreational spaces and remote work capabilities, should you choose it, helps you engage and retain your elite talent with maximum performance.
Secure success with our ISO certified State-of-the-art IT infrastructure
Our continual investment in state-of-the-art IT infrastructure drives our business success. With ISO certification for information security, we ensure strict physical and data security standards at all locations.
Need more support?
Our optional managed solution guarantees success and a great fit if you are time poor
Enjoy great savings and world-class support from our team. Perfect for contact centers needing more hands-on support. Enjoy assisted onboarding, training, Service Level Agreement and team management with weekly performance reports.
Dedicated Customer Experience Specialists:
Covering Every Aspect of Client Interaction with Excellence
We have experience building teams of skilled contact center professionals, adept in managing a diverse range of customer interactions. Our expertise spans across essential platforms including call center operations, live chat support, responsive email handling, dynamic social media engagement, and in-depth technical support.
Call Center Agents
They handle inbound and outbound customer calls for services like customer support, sales, and technical assistance.
View all the rolesChat Support Agents
These agents engage with customers through live chat platforms, providing real-time assistance and resolving queries.
View all the rolesEmail Support Staff
Responsible for managing and responding to customer communications via email.
View all the rolesSocial Media Support Team
This team interacts with customers on social media platforms, addressing inquiries, complaints, and feedback.
View all the rolesTechnical Support Specialists
Specialize in troubleshooting and resolving customer technical issues related to products or services.
View all the rolesCustomer Experience (CX)
Encompasses a broader view of the customer's overall interaction with the company, aiming to enhance satisfaction, loyalty, and advocacy.
View all the rolesWhy top companies Outsourced in the Philippines
We help foreign comapanies build their own premium dedicated home-based and office-based team in the Philippines
- Cost effective (save 75%)
- Highest quality staff
- Premium client services
- ISO Quality standards
- Scale quickly and easily
- Transparent pricing
- No lock-in contracts
- Trustworthy provider
- Fast recruitment process
- Staff wellness and hapiness
- Ethical staff treatment
- Legal employment
- Compliance
- Staff performance
- Quality management
- High staff retention (98%+)
- ISO data security